Experienced Customer Service and Support Representative – Delivering Exceptional Experiences in Exterior Building Products

At blithequark, we're on a mission to revolutionize the way we approach customer service and support. As a leading distributor of exterior building products for residential and commercial remodeling and new construction markets, we're committed to providing an unparalleled level of service to our customers. We're seeking an experienced Customer Service and Support Representative to join our team and help us achieve our goals.

About blithequark

blithequark is a dynamic and forward-thinking company that's been at the forefront of the exterior building products industry since 1947. With over 100 company-operated supply centers across the United States, we're a true partner to contractors, remodelers, builders, and architects. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in our field.

The Role

As a Customer Service and Support Representative, you'll play a critical role in delivering exceptional experiences to our customers. You'll be responsible for serving and supporting our customers through the effective use of superior customer service, meeting each customer's unique set of delivery and product requirements. This support can be face-to-face, over the phone, or via email.

Key Accountabilities

* Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail

• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed
• Utilize consultative selling skills
• Establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries, and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary

Required Education, Experience & Skills

* Ability to multi-task and make business decisions in a constantly changing, fast-paced environment

• Composed under pressure
• Results-driven
• Self-motivated and enthusiastic with a positive attitude
• Effective time management
• Organized and detailed-oriented
• Excellent communication skills – written, oral, and listening
• Ability to learn and embrace new technology

Preferred Education, Experience & Skills

* College degree preferred

• Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office, and Outlook experience
• General knowledge of the building industry preferred but not required

Work Environment

* The atmosphere is that of a warehouse environment and office space

• This position will primarily work in a facility where forklifts are present
• Employees must wear Personal Protective Equipment that is issued for the branch location
• Temperature can range from extreme cold to extreme heat
• Frequent use of company communication devices is required such as a computer, cell phone, and printer

Benefits

* Employees (and their eligible family members) are eligible for medical, dental, vision, life, and disability insurance

• Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions
• Employees will receive a minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
• A collaborative environment with idea-sharing, learning, and curiosity
• Training and mentoring
• Opportunities for growth within the company

Why Join blithequark?

* We're a dynamic and forward-thinking company that's committed to innovation and customer satisfaction

• We offer a collaborative environment with idea-sharing, learning, and curiosity
• We provide training and mentoring to help you grow and develop in your career
• We offer opportunities for growth within the company
• We're a leader in the exterior building products industry, and we're looking for talented individuals to join our team

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

Equal Employment Opportunity

blithequark provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law. Apply for this job