Remote Telephone Member Service Representative - Join Jovia Financial Credit Union's Dynamic Team and Shine in a Bright Career

Unlock Your Potential at Jovia Financial Credit Union

Imagine working in an environment that embodies joy, optimism, and trust, where you can grow professionally and personally. Welcome to Jovia Financial Credit Union, a new kind of credit union that combines exceptional service, value, and the convenience of modern technologies. We're not just a financial institution; we're a community that thrives on friendliness, energetic spirit, and a culture that makes you feel at home.

About Us

With over $3 billion in assets, 200,000 members, and a team of 450+ dedicated employees, Jovia Financial Credit Union is a dynamic, fast-growing organization that attracts top talent. Our culture is built on doing the right thing, presenting a can-do spirit, and fostering an atmosphere of fun, fulfillment, advancement, and development. At Jovia, we're passionate about helping our members achieve their financial goals and dreams.

Job Overview: Remote Telephone Member Service Representative

We're seeking a highly skilled and motivated Remote Telephone Member Service Representative to join our team. As a key member of our customer service team, you will be the primary point of contact for our members and non-members, handling a variety of inquiries and providing exceptional service. If you're looking for a challenging and rewarding role with opportunities for growth and development, this is the perfect opportunity.

Key Responsibilities

• Handle member and non-member telephone calls regarding multiple inquiry types, including credit union products and services, account/loan/line specific information, and transactions.
• Process and/or forward external payment requests from members.
• Assist with member live chats and provide timely, effective solutions.
• Cross-sell products and services to members, promoting our financial solutions.
• Meet and exceed productivity, sales, and quality goals, ensuring high-quality service delivery.
• Maintain the security of all account information by verifying member-specific details.

Essential Qualifications

• A college degree or a minimum of two years of relevant experience in the financial industry or a customer service Call Center environment.
• Excellent verbal communication skills, with a positive, upbeat, and enthusiastic personality.
• Professional telephone demeanor and the ability to handle difficult members with tact, empathy, and professionalism.
• Computer literacy, with a working knowledge of Windows (Word, Excel, Outlook) and the internet.
• Ability to achieve Level 1 lending authority within four months (six months for part-time) of hire.

Preferred Qualifications

• Previous sales experience in the financial services industry.
• A proven track record of meeting and exceeding sales and customer service targets.

Skills and Competencies

To succeed in this role, you'll need:

• Strong communication and interpersonal skills.
• The ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving skills and attention to detail.
• A customer-centric approach, with a focus on delivering exceptional service.
• The ability to work independently with minimal supervision.

What We Offer

At Jovia Financial Credit Union, we provide a comprehensive benefits package and a work environment that fosters growth, development, and fun. Here are just a few of the perks you can expect:

• A competitive salary with a estimated salary range of $42,164-$49,605.
• A variable compensation plan that allows employees to earn up to $3,000 per year or $750 quarterly.
• Paid training and professional development opportunities.
• Open communication and an amazingly positive staff.
• Managers who value input from their employees and provide coaching and guidance.
• A friendly, inviting work environment with business casual dress and an annual corporate gear allowance.
• Great benefits, including Med/Dent/401K/pension, tuition reimbursement, school loan repayment, and gym reimbursement (for full-time employees).
• Fun social activities to nurture creativity and teamwork.
• Lots of growth and advancement potential.

Work from Home Requirements

To work effectively from home, you'll need:

• An internet speed of 100mbps or higher (you can test this by visiting www.speedtest.net).
• A dedicated quiet space for daily work that is free from sound interruptions.
• All equipment will be provided by Jovia (Computer, Monitor, Headset).

Join Our Team and Grow Your Career

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you. At Jovia Financial Credit Union, we're passionate about helping our members achieve their financial goals and dreams. We're committed to providing a work environment that is inclusive, supportive, and fun. Apply today and join our dynamic team!

We're an equal opportunity employer and welcome applications from diverse candidates. We celebrate innovation, diversity, teamwork, excellence, and integrity. If you have the skills and passion we're looking for, please submit your application today and let's talk about your future at Jovia!

Ready to Apply?

If you're excited about this opportunity, please click the link below to submit your application. We can't wait to hear from you!