Experienced Customer Service Representative – Airline Operations and Customer Support

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join blithequark's Airline Operations and Customer Support team as a Customer Service Representative.

About blithequark

At blithequark, we're on a mission to become the best airline in the history of flight. Our shared vision – Connecting People, Joining the World – is about more than just getting people from one place to another. It's about elevating and empowering the communities where we work, live, and fly, and we believe that a diverse and inclusive workforce is key to achieving this vision. Our careers come with a competitive benefits package designed to keep you happy, healthy, and well-traveled. From top-notch benefits and travel privileges to a unique work environment, blithequark is a truly special place to work. Are you ready to take your career to new heights?

About the Role

As a Customer Service Representative, you'll be the face of blithequark in our airports and at our gates, creating memorable experiences for our customers and building lasting relationships with them. You'll interact with our global customers in our doors and at our gates, assisting them with check-in, baggage handling, welcoming them as they begin and end their journey, and doing it all with a smile. You'll provide friendly, professional, and efficient assistance to help resolve customer travel issues and make their experience exceptional.

Key Responsibilities:

* Answering and coordinating incoming calls, welcoming, and advising customers, tagging, and handling baggage

• Processing tickets, determining fares, and directing customers to ensure their travel needs are met
• Collaborating with customers in a kind and helpful way is critical to creating memorable experiences and building customer loyalty and commitment
• Moving forward and anticipating customer needs while maintaining high standards of accountability when dealing with difficult customers
• Working every day with a security mindset by ensuring we hold ourselves and each other to the highest standards

Requirements:

* High school graduate or equivalent diploma

• At least 18 years of age
• Excellent communication skills with proficiency in English and Spanish
• Open to working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for the entire shift, as well as lift and handle baggage
• Ability to attend training in different countries
• Ability to work any shift assigned to you within a 24-hour, 7-day-a-week operation, which may include late evenings, early hours, weekends, and holidays
• Legally authorized to work in Puerto Rico without sponsorship
• Ability to meet the Organization's participation guidelines and uniform and appearance standards
• Hold a valid ID and U.S. visa

What Will Help You Stand Out from the Crowd:

* Past airline, travel, or hospitality work experience

• Four-year college education
• blithequark is an equal opportunity employer. We initiate, employ, train, correct, and promote without regard to race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by relevant law. We will ensure that individuals with disabilities are given reasonable accommodation to participate in the employment process or screening, to perform essential work functions.

What We Offer:

* Competitive hourly compensation with serious benefits that let you see the world

• Opportunities for career growth and development
• A dynamic and inclusive work environment
• Comprehensive training and development programs
• A chance to work with a global airline and make a real difference in people's lives

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team. Apply Now! Apply for this job