Experienced External Support Engineer – Content Tools and Workflow Expert

At blithequark, we're on a mission to revolutionize the way people consume and interact with content. As a key member of our External Support Engineer team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about delivering exceptional support, driving toolset improvements, and collaborating with cross-functional teams, we want to hear from you.

About blithequark

blithequark is a global leader in the entertainment industry, known for our innovative approach to content creation and distribution. With a strong focus on innovation, collaboration, and employee growth, we're committed to creating a work environment that's both challenging and rewarding. As a member of our team, you'll have the opportunity to work on cutting-edge projects, develop your skills, and make a meaningful impact on the entertainment industry.

Job Summary

We're seeking an experienced External Support Engineer to join our team and provide technical support to content/external teams in regards to the use of content tools. As the first point of contact for content teams, you'll be responsible for filtering issues and feedback to the tools engineering team, creating reference materials, and providing training to get external teams up to speed with the toolset. If you're a problem-solver with excellent communication skills and a passion for driving toolset improvements, we encourage you to apply.

Key Responsibilities

* Provide technical support to content/external teams in regards to the use of content tools

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• Unity 3D game and tool development experience

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• 5 years' experience in delivering production-level code in a professional environment

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere while being part of a collaborative and dynamic team. Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. We're committed to creating a work environment that's inclusive, diverse, and supportive of employee growth and development.

Compensation and Benefits

At blithequark, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 - 325,000.

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have access to a range of learning and development opportunities, including training programs, mentorship, and career growth initiatives. We're committed to helping you develop your skills and advance your career, whether that's within blithequark or beyond.

How to Apply

If you're passionate about delivering exceptional support, driving toolset improvements, and collaborating with cross-functional teams, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive of employee growth and development. Apply for this job