Experienced Patient Care Coordinator – Remote After Hours Call Center Operations

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Sleep Central (After Hours Call Center) team in Murray, KY as a Patient Care Coordinator. In this critical role, you will play a vital part in ensuring the seamless delivery of medical equipment and supplies to patients across the country.

About blithequark

blithequark is a national leader in providing high-quality medical products and services to patients in need. With a strong commitment to empowering patients to manage their health and treatment at home, we strive to make a meaningful difference in the lives of those we serve. Our team of dedicated professionals is passionate about delivering outstanding customer care, and we're seeking like-minded individuals to join our mission.

Overview and Responsibilities

As a Patient Care Coordinator, you will be responsible for contacting patients to discuss equipment delivery, taking orders, verifying patient information, and placing orders in a timely manner. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications and Requirements:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies:

* Effectively communicate in English, both orally and in writing

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture:

As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to communicate with our team and patients through various digital channels. Our company culture values collaboration, innovation, and a commitment to excellence. We offer a dynamic and supportive work environment that encourages growth and development.

Benefits and Perks:

* 401(k) plan

• Medical, dental, and vision insurance
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Compensation and Bonus Opportunities:

* Competitive hourly rate of $16 per hour

• Quarterly bonus opportunity

How to Apply:

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to submit your resume today! Our hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days.

Equal Opportunity Employer:

blithequark is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply Job! Apply for this job