Experienced Customer Support Specialist – US Market (1-year Contract | Remote) at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a leading legal-tech scale-up, is seeking an enthusiastic Customer Support Specialist to join our team and take on the exciting challenge of supporting our US market. About blithequark blithequark is a trailblazing company that has been revolutionizing the legal-tech landscape since its inception in 2011. With a global presence and a client base of over 110,000, we're proud to be a leader in our industry. Our mission is to empower businesses to focus on their core products by providing them with innovative tech solutions that ensure compliance with local, regional, and legal requirements. Recently, we've embarked on a thrilling new adventure by joining forces with team.blue, a worldwide leader in digital enablement. This strategic partnership has opened up new opportunities for growth and collaboration, and we're excited to welcome like-minded individuals to our team. Your Mission As a Customer Support Specialist, you'll be the face of blithequark in the US market, providing top-notch support to our customers via email and chat. Your primary responsibilities will include: * Responding to customer inquiries on payments, invoicing, account management, and our products * Researching and explaining our services to customers * Evaluating updates to our products and recommending possible improvements * Collaborating with our Customer Care team to ensure seamless support experiences Requirements To succeed in this role, you'll need: * At least 2 years of experience in Customer Care or a similar position * Full professional proficiency in English * Remarkable enthusiasm and willingness to support a scale-up during its growth phase * Exceptional soft skills, team spirit, and a willingness to learn Added Values While not essential, the following skills and experiences will be highly valued: * Previous experience in start-up and scale-up working environments * Experience with HTML/CSS * Experience with CMSs (such as WordPress, Shopify, Wix) * Experience with Google Tag Manager * Proficiency in Dutch, German, or Italian Location At blithequark, we believe in the flexibility of remote work. You'll have the freedom to work from anywhere in the world, and we'll provide you with the necessary tools and support to excel in your role. If you prefer a hybrid work model, you can also take advantage of our beautiful offices in Italy (Bologna and Milan) and Germany (Hamburg). Benefits As a valued member of our team, you'll enjoy: * REMOTE WORK: Work from anywhere in the world, or from one of our offices in Italy or Germany * TRAVEL ALLOWANCE TO VISIT A COLLEAGUE: Explore new destinations and bond with your teammates * COMPANY RETREATS AND COWORKING GATHERINGS: Join us for week-long gatherings in amazing destinations * LEARNING BUDGET: Invest in your professional growth with our sponsorship of certifications, events, courses, and books * ENGLISH CLASSES: Improve your English skills with our online classes, available within working hours * WORK EQUIPMENT: Receive an equipment allowance to perform at your best * BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Join a multicultural team of talented and experienced colleagues How to Apply If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic, fast-paced environment, please submit your CV in English. Don't miss this chance to be part of a trailblazing company that's shaping the future of legal-tech. By applying, you hereby declare that you have read and understood our privacy policy (https://www.blithequark.com/privacy-policy/). Want to know more about blithequark? Check us out at: blithequark.com | LinkedIn | Facebook | Twitter Apply now and take the first step towards an exciting new chapter in your career! Apply Job! HTML Version:

Experienced Customer Support Specialist – US Market (1-year Contract | Remote) at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a leading legal-tech scale-up, is seeking an enthusiastic Customer Support Specialist to join our team and take on the exciting challenge of supporting our US market.

About blithequark

blithequark is a trailblazing company that has been revolutionizing the legal-tech landscape since its inception in 2011. With a global presence and a client base of over 110,000, we're proud to be a leader in our industry. Our mission is to empower businesses to focus on their core products by providing them with innovative tech solutions that ensure compliance with local, regional, and legal requirements. Recently, we've embarked on a thrilling new adventure by joining forces with team.blue, a worldwide leader in digital enablement. This strategic partnership has opened up new opportunities for growth and collaboration, and we're excited to welcome like-minded individuals to our team.

Your Mission

As a Customer Support Specialist, you'll be the face of blithequark in the US market, providing top-notch support to our customers via email and chat. Your primary responsibilities will include:

• Responding to customer inquiries on payments, invoicing, account management, and our products
• Researching and explaining our services to customers
• Evaluating updates to our products and recommending possible improvements
• Collaborating with our Customer Care team to ensure seamless support experiences

Requirements

To succeed in this role, you'll need:

• At least 2 years of experience in Customer Care or a similar position
• Full professional proficiency in English
• Remarkable enthusiasm and willingness to support a scale-up during its growth phase
• Exceptional soft skills, team spirit, and a willingness to learn

Added Values

While not essential, the following skills and experiences will be highly valued:

• Previous experience in start-up and scale-up working environments
• Experience with HTML/CSS
• Experience with CMSs (such as WordPress, Shopify, Wix)
• Experience with Google Tag Manager
• Proficiency in Dutch, German, or Italian

Location

At blithequark, we believe in the flexibility of remote work. You'll have the freedom to work from anywhere in the world, and we'll provide you with the necessary tools and support to excel in your role. If you prefer a hybrid work model, you can also take advantage of our beautiful offices in Italy (Bologna and Milan) and Germany (Hamburg).

Benefits

As a valued member of our team, you'll enjoy:

• REMOTE WORK: Work from anywhere in the world, or from one of our offices in Italy or Germany
• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE: Explore new destinations and bond with your teammates
• COMPANY RETREATS AND COWORKING GATHERINGS: Join us for week-long gatherings in amazing destinations
• LEARNING BUDGET: Invest in your professional growth with our sponsorship of certifications, events, courses, and books
• ENGLISH CLASSES: Improve your English skills with our online classes, available within working hours
• WORK EQUIPMENT: Receive an equipment allowance to perform at your best
• BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Join a multicultural team of talented and experienced colleagues

How to Apply

If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic, fast-paced environment, please submit your CV in English. Don't miss this chance to be part of a trailblazing company that's shaping the future of legal-tech.

By applying, you hereby declare that you have read and understood our privacy policy (https://www.blithequark.com/privacy-policy/).

Want to know more about blithequark? Check us out at:

• blithequark.com
• LinkedIn
• Facebook
• Twitter

Apply now and take the first step towards an exciting new chapter in your career!

Apply Job! Apply for this job