Experienced Customer Service Agent – Ticket/Gate Agent LOD Spanish (Customer Service Agent) – LAX

Join blithequark in shaping the future of travel and customer service

Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you possess excellent communication skills, a strong work ethic, and a commitment to safety and security? If so, we invite you to join blithequark as a Customer Service Agent – Ticket/Gate Agent LOD Spanish (Customer Service Agent) at Los Angeles International Airport (LAX).

About blithequark

As a leading airline, blithequark is dedicated to providing exceptional customer experiences, operating with integrity, and fostering a culture of care, resilience, and teamwork. Our commitment to our customers and employees is evident in our values, which guide every aspect of our business. At blithequark, we believe that our people are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering.

Key Responsibilities

As a Customer Service Agent – Ticket/Gate Agent LOD Spanish (Customer Service Agent), you will play a critical role in delivering exceptional customer experiences at LAX. Your responsibilities will include:

• Greeting customers, guiding them through the ticketing and baggage check-in process, and assisting with seat availability and gate boarding
• Using computers to sell, print, and reissue tickets, manage the check-in process, and handle baggage
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Practicing safety-conscious behaviors in all operational processes and procedures
• Operating jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
• Assisting customers with routing, trip planning, and gate boarding
• Making gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process

Requirements

To succeed in this role, you will need to possess:

• Fluency in both English and Spanish to better serve customers
• A high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Must be proficient in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic computer skills
• Must successfully pass a Customer Service Assessment
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
• Pass a physical ability test (PAT)
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

Preferred Qualifications

Previous ticketing experience is preferred, but not required. If you have experience in customer service, ticketing, or a related field, we encourage you to apply.

Benefits and Perks

As a blithequark employee, you will enjoy a range of benefits and perks, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Why Join blithequark?

At blithequark, we offer a unique opportunity to join a dynamic and growing airline that values its employees and customers. As a Customer Service Agent – Ticket/Gate Agent LOD Spanish (Customer Service Agent), you will have the chance to:

• Make a difference in people's lives by delivering exceptional customer experiences
• Work in a fast-paced and dynamic environment with opportunities for growth and development
• Enjoy a range of benefits and perks that support your physical, emotional, and financial well-being
• Be part of a diverse and inclusive team that values diversity, equity, and inclusion
• Develop your skills and knowledge through ongoing training and development programs

How to Apply

If you are passionate about delivering exceptional customer experiences and making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees. Apply for this job