Job Title: Platinum Disputes Gate Customer Care Professional at blithequark
Join the blithequark Team and Unlock a World of Opportunities
At blithequark, we're committed to empowering individuals and businesses to reach new heights. As a global and diverse community of colleagues, we're united by our unwavering dedication to supporting our customers, communities, and each other. When you join our team, you'll embark on a unique and meaningful career journey that's tailored to your needs and aspirations.
A Culture of Excellence and Innovation
blithequark is a brand built on delivering exceptional customer experiences. As a Platinum Disputes Gate Customer Care Professional, you'll be the face of our company, creating positive interactions with our customers every day. From curating personalized travel or lifestyle experiences to helping them with their everyday needs, you'll have the opportunity to grow your skills through industry-leading training and ongoing coaching.
Role & Responsibilities
As a Platinum Disputes Gate Customer Care Professional, you'll play a critical role in driving business success and customer satisfaction. Your key responsibilities will include:
- Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality
- Consulting with Card Members to understand their needs and tailor unique and personal solutions for them, while reinforcing the benefits of card membership and acknowledging Card Member tenure
- Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
- Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
- Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants
- Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics
Minimum Qualifications
To succeed in this role, you'll need to possess:
- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
- Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Driven to please by providing the ultimate experience for our Card Members on every interaction
- Timeliness and reliability
Preferred Skills
While not required, the following skills will be beneficial in this role:
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
- Customer service and consultative sales environment experience preferred
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
Additional Requirements
As a Platinum Disputes Gate Customer Care Professional, you'll need to be flexible and adaptable, with the ability to work:
- Anytime between 6:00am-11:00 pm, including weekends
- In a hybrid environment, with on-site expectations of 3 days/week
- In a full-time role with shift flexibility requirements
Compensation and Benefits
We offer a competitive compensation package, including:
- $20.00 to $22.25 hourly + bonus + benefits
- A fantastic and diverse working environment
- High performance is rewarded with target-driven incentives
- A range of benefits, including:
+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities
A Culture of Inclusion and Diversity
At blithequark, we're committed to creating an inclusive and diverse work environment. We believe that everyone deserves to feel seen, heard, and valued, and we're dedicated to fostering a culture of respect, empathy, and understanding.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now!
Equal Opportunity Employer
blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job