Experienced Customer Service Agent – Clinical Trials Support

Are you a customer service professional with a passion for resolving complex issues and delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Client Services Support Team as an Experienced Customer Service Agent – Clinical Trials Support.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a valued member of our team, you'll have the opportunity to work with a diverse range of clients, develop your skills and expertise, and contribute to the success of our organization.

Key Responsibilities

As an Experienced Customer Service Agent – Clinical Trials Support, you'll play a critical role in delivering exceptional customer experiences and resolving complex issues related to clinical trials software applications. Your responsibilities will include:

• Supporting, troubleshooting, and resolving end-user issues in clinical trials software applications
• Documenting all call information according to QA and internal standard operating procedures
• Monitoring team mailbox emails and documenting according to procedures
• Maintaining confidentiality as appropriate at all times
• Adhering to departmental procedures for all emergencies

What We're Looking For

To succeed in this role, you'll need to possess a unique combination of skills, experience, and personal qualities. Here are some of the key qualifications we're looking for:

• College degree preferred, with at least one year of applicable experience
• Strong computer experience with Microsoft Office products and familiarity with SharePoint
• Strong troubleshooting skills and ability to apply critical thinking and analytical skills to resolve daily issues
• Excellent written and verbal English communication skills, with strong phone skills
• Strong commitment to customer service and ability to work effectively in a team environment
• Ability to work remotely within 50 miles of Indianapolis and travel to client site for urgent situations
• COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements

Preferred Qualifications

While not required, we're particularly interested in candidates who possess the following skills and qualifications:

• Bilingual in Spanish, French, and/or Japanese
• Experience working in a clinical trials or healthcare-related environment
• Familiarity with clinical trials software applications and regulatory requirements

Work Environment and Culture

As a member of our team, you'll enjoy a dynamic and supportive work environment that fosters growth, collaboration, and innovation. Our culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a workplace that's inclusive and welcoming to all.

Benefits and Perks

We offer a comprehensive benefits package that includes:

• Unlimited paid time off
• 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• And more!

Career Growth Opportunities

At blithequark, we're committed to supporting your career growth and development. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development workshops and conferences
• Opportunities for advancement and career progression

Work Schedule

The hours for this position will be SECOND OR THIRD SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training. The shift would be 5PM - 1AM OR 9PM - 5AM***. FLEX WEEKENDS would be 10AM - 6PM or 6PM - 2AM.

Training and Onboarding

Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. You'll participate in a hybrid training program that includes:

• 3 days of on-site training
• 2 days of remote training
• Ongoing coaching and support

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunity Employer

blithequark is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

Accommodation Requests

If you're a US job seeker who requires reasonable accommodation to express interest in employment or complete your application, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). Apply for this job