Experienced Full Stack Customer Support Engineer – Cloud Computing Solutions and Technical Account Management
About Us
At Google, we're on a mission to organize the world's information and make it universally accessible and useful. As a leading provider of cloud computing solutions, we're committed to helping businesses of all sizes and industries harness the power of the cloud to drive innovation and growth. Our team of experts is dedicated to delivering exceptional customer support and technical account management services to our clients, ensuring they get the most out of our products and solutions.About the Role
We're seeking an experienced Full Stack Customer Support Engineer to join our team in Florida. As a key member of our customer support team, you'll be responsible for providing technical expertise and support to our clients, helping them to overcome complex technical challenges and achieve their business goals. You'll work closely with our sales teams, product management, and engineering teams to ensure seamless delivery of our cloud computing solutions.Responsibilities
As a Full Stack Customer Support Engineer, you'll be responsible for:- Supporting local sales teams in pursuit of key commercial opportunities, engaging clients to address factors of the information lifecycle.
- Picking out business and technical requirements, conducting full technical discovery, and architecting customer solutions to fulfill gathered requirements.
- Leading technical projects, which includes activities such as technology advocacy, helping bid responses, product and solution briefings, evidence-of-concept work, and the coordination of supporting technical resources.
- Working simultaneously with Google Cloud Platform products to illustrate and prototype integrations in patron/partner environments.
- Preparing and delivering product messaging to spotlight the Google Cloud Platform cost proposition, using techniques such as whiteboard and slide shows, product demonstrations, white papers, and request for statistics (RFI) reaction documents.
- Journeying for meetings, technical opinions, and onsite transport activities as required.
Requirements
To be successful in this role, you'll need:- A Bachelor's degree or equivalent realistic experience in a technical field such as computer science, engineering, or a related field.
- At least 3 years of experience as a technical representative, technical pre-sales engineer, company architect, or in a purchaser-facing position.
- Experience with conventional analytic warehouse solutions, big data technologies, real-time streaming, performance, or scalability optimizations.
- A Master's degree in computer science or a related technical subject is highly desirable.
- Experience with data warehousing, data lakes, batch or real-time event processing, and ETL workflow solutions.
- Ability to cope with AI/ML and ML operations issues as part of the facts analytics platform and lifecycle.
- Capacity to quickly research, understand, and work with new emerging technologies, methodologies, and solutions within the cloud/IT era area.
Preferred Qualifications
While not required, the following qualifications are highly desirable:- Experience with records and records control as it pertains to big data traits and problems within organizations.
- Ability to work with AI/ML and ML operations issues as part of the facts analytics platform and lifecycle.
- Capacity to quickly research, understand, and work with new emerging technologies, methodologies, and solutions within the cloud/IT era area.
What We Offer
As a Full Stack Customer Support Engineer at Google, you'll enjoy:- A competitive salary of $30-$40/hour, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- The opportunity to work with a leading provider of cloud computing solutions, with a global presence and a reputation for innovation and excellence.
- A dynamic and supportive work environment, with opportunities for career growth and professional development.
- The chance to work with a diverse team of experts, with a shared passion for delivering exceptional customer support and technical account management services.