Experienced Healthcare Customer Service Representative - Remote Opportunity in Texas
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at TTEC, a leading customer experience technology company, as a Healthcare Customer Service Representative working remotely in Texas.
About TTEC
At TTEC, we're committed to making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. We're proud to be an award-winning, employment experience that values our employees and strives to create a work environment that's inclusive, supportive, and empowering.
Your Role
As a Healthcare Customer Service Representative, you'll be the face of our company, interacting with customers via phone, email, or chat to resolve their issues, answer their questions, and provide exceptional service. You'll be part of a global team of curious lifelong learners guided by our company values, and you'll have the opportunity to grow and develop your skills through our comprehensive training programs and ongoing support.
Key Responsibilities
* Answer incoming communications from customers in a timely and professional manner
- Conduct research to provide accurate and helpful information to customers
- Resolve customer issues and concerns in a fair and empathetic manner
- Collaborate with internal teams to ensure seamless customer experiences
- Meet or exceed performance metrics and quality standards
What You Bring to the Role
* 6 months or more of customer service experience in a healthcare or related field
- High school diploma or equivalent
- Computer experience and proficiency in Microsoft Office
- High-speed internet (> 15 mbps) and a reliable device for work
- A headset (USB wired recommended) and a smartphone or tablet for daily log-in
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Integrity to follow HIPAA guidelines on maintaining patient privacy
What You Can Expect
* A supportive and inclusive work environment that values your career growth and development
- Opportunities for professional development and training through our comprehensive programs
- A competitive base wage range of $14 to $17 per hour, plus performance bonus opportunities
- A healthy benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more
- A global team of dedicated professionals who share your passion for delivering exceptional customer experiences
About Our Culture
At TTEC, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that diversity is our strength, and we strive to reflect the communities we serve. We're a global company that values our employees and encourages them to bring their authentic selves to work. Our culture is built on our company values, which include:
- Empathy: We care about our customers and our employees.
- Integrity: We do the right thing, even when it's hard.
- Innovation: We're always looking for new and better ways to do things.
- Collaboration: We work together to achieve our goals.
- Accountability: We take ownership of our actions and our results.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [www.ttec.com](http://www.ttec.com) to learn more about our company and our available positions. We look forward to hearing from you!
Equal Opportunity Employer
TTEC is an equal opportunity employer that values diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we strive to reflect the communities we serve. Apply for this job