Experienced Remote Customer Service Representative - Healthcare Industry Expert with a Passion for Delivering Exceptional Patient Experiences

Join Our Global Team of Game-Changers and Reimagine Your Career in a Forward-Thinking Organization Are you a compassionate and customer-focused individual with a passion for delivering exceptional patient experiences in the healthcare industry? Do you thrive in a dynamic and inclusive work environment where your skills and ideas are valued and nurtured? If so, we invite you to join our team of remote Customer Service Representatives at Concentrix + Webhelp, a global organization that has earned numerous awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth."

About Us

At Concentrix + Webhelp, we're a forward-thinking organization that puts people at the heart of everything we do. Our diverse team of over 400,000 game-changers from 70+ countries is united by a shared purpose: to help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. We're committed to fostering a culture of inclusivity, respect, and empathy, where every individual feels valued, supported, and empowered to succeed.

Career Growth and Personal Development

As a remote Customer Service Representative in our Healthcare industry, you'll have the opportunity to reimagine your career journey and develop new skills and expertise. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on career growth and development, about 80% of our managers and leaders have been promoted from within. Our range of FREE Learning and Leadership Development programs will help you set your sights on the kind of career you've always envisioned.

Key Responsibilities

As a Customer Service Representative in our Healthcare industry, you'll be responsible for:

• Providing inbound and outbound customer support using a call flow guide
• Providing scheduling services to customers
• Tracking, documenting, and retrieving information in databases
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• 1+ year of healthcare-related experience
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

As a valued member of our team, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join Our Team Today

If you're a motivated and compassionate individual with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Don't miss the chance to reimagine your career and join a global team of game-changers who are shaping the future of customer experience. Apply now and discover why over 400,000 people around the world call Concentrix + Webhelp their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions).

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)
• Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)

To request a reasonable accommodation, please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation). If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action). Apply Job! Apply for this job