Experienced Customer Service Representative – Metro Service Center

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? We're seeking a highly skilled and dedicated Customer Service Representative to join our team at the Metro Service Center. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving issues, and exceeding customer expectations.

About Our Organization

At our organization, we're committed to making a positive impact on the lives of our associates and clients alike. We believe in fostering a culture of care, approachability, and results-driven excellence. Our mission is to provide more and better job opportunities worldwide, while ensuring our associates receive the highest pay possible. We're proud to uphold our RACE values: Results Matter, Approachable, Care, and Emergency – a sense of urgency that drives us to deliver exceptional results.

Primary Duties

As a Customer Service Representative, you will be responsible for:

• Answering soft-phone (VOIP) customer calls and providing timely and effective solutions to their queries
• Data entry into the SAP system while interacting with customers over the phone, ensuring seamless communication and efficient issue resolution
• Researching account details as needed to achieve first-call resolution and provide accurate information to customers
• Performing data entry into additional supporting work systems as needed while interacting with customers on the phone
• Clerical data entry into various business unit software for job requests, status checks, and updates
• Making outbound softphone calls to interact with customers while inputting data into various business unit software systems
• Responding to customer inquiries and resolving problems relating to products and services provided by the company
• Inputting pertinent information regarding customers and customer problem resolution into a software management system

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent
• At least 2 years of related call center and/or customer service experience
• Strong interpersonal skills and the ability to work well in a team environment
• Ability to pass customer service assessment testing
• Proficiency in using a personal computer with MS Office Suite and other applications
• Excellent communication skills, with the ability to analyze customer needs and express knowledge in a clear and professional manner
• Ability to adapt to changing situations and conditions
• Strong organizational skills and ability to handle multiple tasks
• Ability to provide inbound residential customer service while on a softphone and input data into business required customer relationship management software
• Ability to answer a high volume of calls and/or emails daily
• Strong time-management skills

Preferred Qualifications

While not required, we welcome candidates with:

• Bilingual skills
• Leadership experience
• A proven track record of delivering exceptional customer service in a fast-paced environment

Working Conditions

As a Customer Service Representative, you can expect to:

• Spend long periods of sitting at a workstation using a computer, multi-line phone system, monitor, and keyboard
• Spend extended periods speaking and listening to customers; must speak clearly
• Work in an open office environment with normal levels of noise
• Exert up to 20 lbs of force occasionally to move objects
• Have the opportunity to work from home once certain criteria are met

Career Growth Opportunities and Learning Benefits

At our organization, we're committed to helping our associates grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your customer service skills
• Regular feedback and coaching to help you improve your performance
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages teamwork and open communication

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A competitive hourly rate
• Opportunities for overtime pay
• A comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• A 401(k) retirement plan with company match
• Access to our employee assistance program (EAP)

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Apply Now

To apply for this role, please visit our website at [insert website URL]. We can't wait to hear from you and explore how you can join our team! Apply for this job