Experienced Part-Time Remote Customer Service Representative – Medicaid and Medicare Support Specialist (Work From Home Jobs)

About Us

At CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

We're seeking an experienced Part-Time Remote Customer Service Representative to join our team as a Medicaid and Medicare Support Specialist. As a key member of our team, you will provide telephone assistance to Aetna Medicaid members and providers, answering an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time, and strong customer skills are required to be successful in this role.

Responsibilities

As a Part-Time Remote Customer Service Representative, your responsibilities will include:

• Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
• Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Training Schedule: (First 6 weeks) 8:30 AM – 5:00 PM EST, Monday through Friday
• Production schedule: 8:30 AM – 5:00 PM EST, Monday through Friday

Key Requirements

To be successful in this role, you will need:

• Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
• Must be able to work from home and prove to be self-sufficient
• Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems

Preferred Qualifications

While not required, we prefer candidates with:

• Experience with working remotely in a call center setting
• Experience with Medicaid and Medicare

Education

A High School diploma or equivalent is required.

Compensation and Benefits

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, you'll enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

How to Apply

If you think this role describes you, we would love to hear from you. Apply now to join our team! Apply Job! Apply for this job