Remote Operations Reliability Lead

We're seeking a highly skilled and influential Operations Reliability Lead to join our team at Workwarp, a partner of Netflix. As a key member of our Operations crew, you will play a crucial role in establishing best-in-class infrastructure and processes that support the development and maintenance of games on Netflix.

Job Details

• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote (USA)
• Compensation: Competitive salary (market range: $100,000 - $500,000)

Job Summary

We're looking for a seasoned professional to assist in developing an operational methodology that enhances the reliability of our services and improves the overall experience for our participants. As an Operations Reliability Lead, you will work closely with game platform partners and game studios to set standards for reliability, incident management, and prevention. Your primary responsibility will be to establish a reliability methodology, execute it, and continually improve it, resulting in a robust infrastructure for our gamers and developers.

Key Responsibilities

• Develop strategic guidelines and operation systems to serve the growing service reliability needs for games on Netflix
• Manage and enhance our incident management program and develop KPIs for effective prioritization of work
• Deliver high-quality service by establishing world-class continuous improvement processes to identify and address operational issues
• Collaborate and support partners, including engineering, technical product management, and customer service, by understanding their workflows and needs
• Influence peers to adopt industry-leading reliability models and practices
• Cultivate and maintain strong relationships with stakeholders across the organization

Requirements

• 6+ years of experience managing the reliability of games, technology, and publishing services
• Experience with live game service operations, including supporting games that operated a live service model with build and content updates
• Proven ability to build strong partnerships across teams and disciplines, including platform engineering, technical product, operations, game development, and customer service
• Experience driving large-scale methods and plan execution to support a scaling business
• Ability to manage ambiguity and use instincts, experience, and team to identify, assess, and solve problems quickly and effectively
• Project management and organization skills, with clear, concise, and specific communication
• Availability to work core hours (9am-4pm PST) for meetings and collaboration

What We Offer

Competitive salary, opportunities for growth and development, and the chance to work with a thriving team. We carefully consider a wide range of compensation factors to determine your personal top-of-market rate, taking into account your unique role, background, skills, and experience.

Apply Now or Apply to this Job to join our team and contribute to the success of our operations.