Customer Care Associate - Fully Remote - Award-Winning Team

Join our innovative team and start your career journey with a purpose! We're seeking a highly skilled and passionate Customer Care Associate to join our fully remote team. As a key member of our award-winning Customer Care team, you'll play a critical role in delivering an exceptional customer experience and driving business success.

About Us

We're ihateironing, a fast-growing and innovative company that's revolutionizing the way people do laundry. Our mobile app connects busy people with our team of trusted professionals who take care of their dirty laundry, delivering it back beautifully cleaned and ironed the next day. We're proud to have won multiple awards and are committed to providing outstanding customer care.

Job Summary

As a Customer Care Associate, you'll be the face of our company, providing top-notch service to our customers and ensuring their experience with us is consistently excellent. You'll work closely with our customers, drivers, and dry cleaning partners to troubleshoot and resolve any issues that arise. If you're passionate about customer service, a team player, and have a proven track record of delivering exceptional results, we want to hear from you!

Responsibilities

• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Troubleshoot and resolve complex customer issues, working closely with drivers and dry cleaning partners
• Handle 50+ calls per day, with a focus on delivering personalized and effective solutions
• Liaise with dry cleaners and drivers to ensure seamless service delivery
• Think on your feet and use your own initiative to resolve customer complaints and issues

Requirements

• 2+ years of previous customer care experience
• Excellent attention to detail and organizational skills
• Reliable, supportive team player with a passion for customer service
• Multitasking and time management skills, with the ability to handle a high volume of calls
• Honesty and professionalism in everything you do
• Comfortable working weekends when required

What We Offer

• Competitive salary of £30,000
• £20 monthly health and fitness subsidy
• Opportunity for profit-related bonus
• Company pension
• Paid accommodation for two weeks of training in London
• Subsidized laundry and dry cleaning
• Opportunity for progression and career growth
• Fully remote position with a great working environment

How to Apply

Don't miss this opportunity to join our award-winning team and make a significant impact. Apply now and take the first step towards a rewarding new role.