Customer Experience Representative - Mom & Baby (Remote)

Join our dynamic team as a Customer Experience Representative - Mom & Baby and enjoy the freedom and flexibility of a remote role! We're seeking a compassionate and customer-focused professional to provide exceptional service to new and expectant mothers, supporting their journey with breast pumps, maternity compression, and lactation services.

The Opportunity

As a Customer Experience Representative, you will play a vital role in delivering outstanding customer experiences, driving sales growth, and ensuring seamless order processing. You'll work closely with our Mom and Baby team, consisting of 40 customer service representatives, 7 inside sales managers, and a supportive leadership team.

Primary Responsibilities

• Provide exceptional customer service to patients and customers, responding to inquiries, and resolving issues via phone, email, and other communication channels.
• Oversee orders nationwide for mom and baby items through insurance, ensuring timely and accurate processing.
• Interface with existing customers to determine product needs, present Aeroflow's services, and promote sales growth.
• Investigate and troubleshoot customer service issues, providing prompt resolutions and follow-up.
• Maintain accurate records, including customer demographics, order entry, and data maintenance.
• Ensure compliance with laws, regulations, and policies, including HIPAA confidentiality.

Skills for Success

• Excellent customer service skills, with the ability to handle high call volumes and prioritize tasks.
• Strong verbal, written, and listening communication skills, with exceptional presentation abilities.
• Self-motivated, with high energy, enthusiasm, and a strong work ethic.
• Ability to work individually and as part of a dynamic team, with excellent critical thinking and organizational skills.
• Proven work history illustrating stability, reliability, and a strong work ethic.
• Sensitivity to patient care issues and ability to maintain HIPAA confidentiality.

Required Qualifications

• High school diploma or equivalent; some college preferred.
• Microsoft Office computer skills.
• 1+ year of customer service experience required.

What We Offer

• Competitive pay: $18/hour.
• Comprehensive benefits package, including health plans with FSA or HSA options, dental, vision insurance, and optional life insurance.
• 401K with company match.
• 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s).
• Additional parental benefits, including fertility stipends, free diapers, and breast pump.
• Paid holidays and PTO accrual from day one.
• Employee assistance programs and more!

About Aeroflow Health

We're a recognized leader in the home health products and equipment industry, committed to diversity, inclusion, and employee satisfaction. Our achievements include:

• Family Forward Certified.
• 5000 Best Place to Work award winner.
• HME Excellence Award.
• Sky High Growth Award.

If you're passionate about delivering exceptional customer experiences and growing your career, we want to hear from you! Apply Now