Customer Service Agent (Full-Time & Part-Time) - Join the CarMax Team!

Start your career journey with CarMax as a Customer Service Agent! Enjoy a state-of-the-art and comfortable remote workspace while delivering exceptional customer experiences. Earn a competitive salary and be part of a dynamic team that values growth and development.

Job Summary:

We're seeking a highly skilled Customer Service Agent to join our team in Newark, Delaware. As a key member of our Service Department, you'll provide top-notch support to customers via phone and in-person, ensuring seamless service and repair processes.

Key Responsibilities:

• Deliver exceptional customer service, responding promptly and empathetically to customer inquiries and concerns.
• Assist Customer Advisors and Service Consultants with customer queries and provide support as needed.
• Schedule service appointments, answer basic service department questions, and route customer calls.
• Maintain accurate records, file repair orders, and audit sublet invoices.
• Collaborate with associates across departments to ensure a smooth customer experience.

Requirements:

• Exceptional interpersonal, communication, and customer service skills.
• Strong telephone etiquette and active listening skills.
• Intermediate computer skills, including spreadsheet knowledge.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible work hours, including nights, weekends, and holidays.
• Recognition as a top employer, with a commitment to diversity and inclusion.

About CarMax:

CarMax is the nation's largest retailer of used cars, with over 200 locations nationwide. We're dedicated to delivering an honest, transparent, and high-integrity experience for our customers. Join our team of over 25,000 associates and be part of a company that's recognized as one of the FORTUNE 100 Best Companies to Work For.

How to Apply:

Ready to start your career journey with CarMax? Apply Now and join our team as a Customer Service Agent!