Customer Service Representative - Ski Industry Expert (Remote)
Join the innovative team at WeSki and revolutionize the ski travel industry with exceptional customer service!
WeSki is disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. We're seeking talented and ski-passionate Customer Service Representatives to join our dynamic team and provide unparalleled support to our clients throughout their ski holiday journey.
About the Role:
As a Customer Service Representative at WeSki, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip. This is a unique opportunity to combine your passion for customer service with your knowledge of the travel and ski industry.
Benefits & Perks:
- Competitive salary: $40,000 - $45,000 per year, depending on experience
- Remote position with flexible work arrangements
- Workspace stipend
Key Responsibilities:
- Provide exceptional support to clients throughout their ski holiday journey
- Serve as the main point of contact for customers, offering pre-booking advice, post-booking support, and support during the trip
- Represent the voice of the customer and influence product development roadmap
- Liaise between WeSki customers and suppliers for requests, complaints, and updates
- Work independently while receiving support from a broader team
Key Requirements:
- 3+ years of experience in customer service
- 2+ years of experience in Travel Tech B2C
- Experience working with support and CRM systems (e.g., Hubspot, Front, Zendesk, Intercom)
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Ski experience is an advantage
Schedule:
- Rotating shift work schedule, including weekends and evenings
- 5-day work week
- Available shift times: 12:00 pm - 10:00 pm (with adjustments for Daylight Savings Time)
Contract Details:
- Contract duration: up to 8 months, with an option for renewal
Apply Now and join our team to revolutionize the ski travel industry with exceptional customer service!
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