Customer Services Representative - Join the Trojan Family!

USC Auxiliary Services is seeking a highly skilled and motivated Customer Services Representative to join our dynamic team! As a hybrid role, you will have the flexibility to balance your time between our Remote office and home. This is an exciting opportunity to provide exceptional customer service, work with a talented team, and contribute to the success of one of the largest divisions at The University of Southern California.

As a Customer Services Representative, you will be the first point of contact for our students, faculty, staff, parents, and guests. You will take pride in providing top-notch customer service, resolving issues, and maintaining the University's high standards for excellence. Our team is committed to creating a positive and friendly work environment, and we are looking for someone who shares our passion for delivering exceptional service.

The Opportunity:

• Provide exceptional customer service to students, faculty, staff, and external customers
• Resolve customer issues, offer solutions, and follow up with customers to ensure satisfaction
• Inspect and maintain university-owned properties, including vehicle gates and parking facilities
• Perform preventive maintenance, repairs, and installations as needed
• Collaborate with vendors, student workers, and other teams to achieve department goals
• Participate in special events and provide support as needed

The Qualifiers:

• Education: High School Diploma or equivalent required; Bachelor's Degree preferred
• Experience: 1 year of experience in a fast-paced customer service environment; 2 years of experience preferred
• Expertise:
  • Excellent customer service and interpersonal skills
  • Ability to communicate effectively in English
  • Valid CA driver's license required
  • Basic mechanical and electrical troubleshooting skills
  • Analytical skills and ability to take initiatives

What We Offer:

• Competitive hourly rate range: $18.86 - $20.00
• Comprehensive benefits package, including support for work-life balance and employee well-being
• Opportunity to work with a talented and diverse team
• Professional development and growth opportunities
• Flexible hybrid work arrangement

If you are passionate about delivering exceptional customer service, have a strong commitment to USC's Unifying Values, and are looking for a challenging and rewarding role, we encourage you to apply!

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