Job Title: Remote C1/C2 Support Specialist - Immediate Openings Available

Job Description:

We are seeking an experienced C1/C2 Support Specialist to join our team at Workwarp. As a C1/C2 Support Specialist, you will be responsible for providing top-notch support services, prioritizing tasks, and resolving issues within agreed service levels. If you have a strong technical background, excellent problem-solving skills, and a proactive approach to diagnosing issues, we encourage you to apply.

Key Responsibilities:

• Take ownership of Zinier support services, prioritizing tasks based on VMO2 ticket queue priorities and support levels
• Demonstrate technical domain expertise, setting up, implementing, and managing delivery of the service, triaging problems, and resolving issues within agreed service levels
• Proactively monitor platforms and systems, ensuring optimal performance, and perform regular health checks and housekeeping
• Manage and prioritize ticket workload to meet service restoration Key Performance Indicators (KPIs)
• Demonstrate effective service management approaches, managing varying workloads, and prioritizing tickets to meet SLAs
• Ensure secure ways of working with sensitive data, defining how the service can grow to meet platform and product demand
• Communicate effectively with a wider audience, articulating issues and problems at different levels of understanding

Requirements:

• 2-3 years of experience in a similar role
• Relevant technical skills and expertise
• Excellent problem-solving and communication skills
• Ability to work proactively and effectively in a fast-paced environment
• Experience working with integrated platforms and 3rd party systems

What We Offer:

• Competitive salary
• Remote work arrangement
• Opportunity to work with a leading company
• Professional growth and development opportunities

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your updated CV and the following details:

• Name
• Contact Number
• Email ID
• Highest Qualification
• Current Organization Name
• Total IT Experience
• Current CTC
• Expected CTC
• Notice period

Apply now and take the first step towards a rewarding new role. Apply To This Job