IT Technical Support Specialist - Join the Magic at Aulani, A Disney Resort & Spa!

Elevate your career with a dynamic role at Aulani, A Disney Resort & Spa, where technology meets magic! As an IT Technical Support Specialist, you will be part of a vibrant team that combines the spirit of Oahu with the enchantment of Disney. This position offers a competitive salary, a range of $27.32-$39.25 per year, and a comprehensive benefits package that includes health and savings benefits, informational opportunities, and special extras that only Disney can provide.

In this role, you will assist the IT manager in maintaining technological equipment, perform problem identification, and drive resolutions. You will work with all lines of businesses, resort leadership, and team members to ensure seamless communication and technology operations. Your responsibilities will include:

• Assisting and supporting all resort communication technologies, including two-way radios, mobile phones, and WIFI
• Maintaining and troubleshooting Point of Sale systems, including NCR terminals and receipt printers
• Coordinating and recording changes to master directories for phones, radios, and resort extensions
• Performing technology room inspections and verifying accurate functionality of guest room technologies
• Providing technical support to leadership and developing accurate guidelines and inventory reports

To be successful in this role, you will need:

• Minimum 1 year of related experience in IT technical support
• Demonstrated ability to work independently and make sound decisions
• Knowledge of multiple systems, applications, and hardware, including networking and hardware triage
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment, lift up to 50 lbs, and stand for long periods of time

Preferred qualifications include 3+ years of related experience and a 4-year college degree. If you are passionate about technology and customer service, and are looking for a career opportunity that offers growth and development, apply today to join our team at Aulani, A Disney Resort & Spa!

Join Our Team!

This is a fantastic opportunity to grow your career with a world-renowned company. Don't miss out - submit your application today and become part of the Disney magic!