Manager, Customer Experience Strategy - Remote

Join Our Team as a Customer Experience Strategy Leader and Drive Business Growth

We are seeking an experienced Manager, Customer Experience Strategy to lead strategic projects and drive business growth in our Customer Experience organization. As a key member of our team, you will develop and execute strategies to deliver a best-in-world interconnected retail experience for our customers. If you have a passion for customer experience, strategic planning, and driving business results, we want to hear from you!

About Us

The Home Depot is the world's #1 home improvement retailer with over $150B in annual sales. Our Customer Experience organization is a key enabler of our ability to grow and gain market share in any macroeconomic environment. We are committed to delivering a seamless and personalized experience across all touchpoints, and we need talented professionals like you to help us achieve our goals.

Position Purpose

The Manager, Customer Experience Strategy will be responsible for leading discrete strategic projects or workstreams, serving as a thought partner to our online organization, and guiding the work of Analysts and Sr. Analysts. You will develop expertise in all elements of online retail, including market and customer dynamics, competitive landscape, technology trends, and category, pricing, social, and mobile strategies.

Key Responsibilities

• Competitive and Market Intelligence: Stay up-to-date on external developments, identify opportunities and threats, and develop insights and solutions to communicate to executive audiences (10%)
• Planning Process: Structure issues, prioritize analyses, and present readouts and work materials to team and key stakeholders (20%)
• Strategic Projects: Drive one or more interconnected strategy and operational execution workstreams (70%)

Requirements

Minimum Qualifications

• Must be at least 18 years old
• Must be legally permitted to work in the United States
• Bachelor's degree in a related field
• 4+ years of relevant work experience

Preferred Qualifications

• Previous work experience in retail/ecommerce or professional services (e.g., strategy consulting, private equity, or investment banking)
• MBA/Master's degree
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving
• Excellent presentation and communication skills
• Ability to lead and manage cross-functionally

What We Offer

We offer a competitive salary, opportunities for growth and development, and a collaborative and dynamic work environment. If you are a motivated and talented professional looking to make a impact, we encourage you to apply for this exciting opportunity.

Apply Now