Experienced Customer Service Associate - Temporary in Columbia, SC

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in creating a distinctive and delightful customer experience that sets us apart from the competition. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a leading retail pharmacy chain with a rich history of innovation and customer-centricity. We're committed to providing our customers with the best possible shopping experience, and we're always looking for talented individuals who share our passion for delivering exceptional service. Our stores offer a wide range of products and services, including pharmacy services, health and wellness products, and photo services.

Job Summary

As a Customer Service Associate, you'll be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment. You'll work closely with our customers to understand their needs and provide personalized recommendations to meet their needs. You'll also be responsible for processing transactions, handling returns and exchanges, and maintaining accurate inventory levels.

Key Responsibilities

* Models and delivers a distinctive and delightful customer experience

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• Engages customers and patients by greeting them and offering assistance with products and services
• Resolves customer issues and answers questions to ensure a positive customer experience
• Recommends items for sale to customer and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Implements Company asset protection procedures to identify and minimize profit loss
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

Training & Personal Development

* Attends training and completes PPLs requested by Manager or assigned by corporate

Essential Qualifications

* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs to help you build your skills and advance your career. Our employees also have access to a range of benefits, including health insurance, 401(k) matching, and paid time off.

Work Environment and Company Culture

Our stores are fast-paced and dynamic environments where no two days are ever the same. We're a team-oriented company that values collaboration and open communication. Our employees are passionate about delivering exceptional customer service and are committed to making a positive impact in their communities.

Compensation, Perks, and Benefits

We offer a competitive hourly rate, with opportunities for advancement and career growth. Our employees also enjoy a range of benefits, including health insurance, 401(k) matching, and paid time off.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Associate at arenaflex in Columbia, SC. Apply for this job Apply for this job