Remote Customer Service Agent - American Airlines ($24/hour)

Join the American Airlines family as a Remote Customer Service Agent, where you'll have the opportunity to explore a world of possibilities, grow your skills, and become the best version of yourself. As a Customer Service Agent, you will collaborate with customers in a courteous, professional, friendly, and expert manner, providing top-notch service and ensuring an exceptional customer experience.

In this role, you will:

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment
• Issue vouchers and direct contractors for passenger lodging, meals, and transportation
• Work gate reader/scanner and related duties, including pre-boarding and monitoring/checking carry-on items
• Operate jetways/bridges for boarding and deplaning passengers
• Make boarding and departure gate announcements
• Convey domestic/international flight information
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points
• Maintain schedule of flight boarding process
• Process and complete credit card baggage transactions
• Assist passengers with self-service kiosk check-in and kiosk baggage processing
• Line queues at ticket counter stands and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area
• Accept and activate passengers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station
• Perform client service work related to handling regional flights and contractor/ground handling arrangements

To be successful in this role, you will need:

• Bachelor's degree
• Bilingual language skills (in certain locations)
• Valid driver's license (as required by local authorities)
• Ability to pass FAA criminal background checks and obtain unescorted access honors to airport security identification display areas (SIDA)
• Ability to obtain airport authority and/or US Customs security badges (if applicable)
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting
• Authorization to work in the U.S.

Preferred qualifications include:

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What you'll get:

• Competitive salary ($24/hour)
• Comprehensive benefits package, including health, dental, vision, and 401(k) program
• Opportunities for career growth and development
• Inclusive and diverse work environment
• Employee discounts on hotels, cars, cruises, and more

Apply now to join the American Airlines team and start your journey to a rewarding and fulfilling career!