Night Shift Customer Service Representative (Remote) - Join Our Team!

We're seeking a highly skilled and detail-oriented Customer Service Representative to join our night shift team, working remotely from the comfort of your own home. As a critical member of our 3rd shift operations, you'll play a vital role in ensuring top-notch customer service and driver support during overnight hours. If you're a calm-under-pressure professional with excellent communication skills and a passion for logistics, we want to hear from you!

Shift Details: Sunday–Thursday, 10:00 p.m. – 6:30 a.m. CST. Please note that while this is a remote position, you must live within 35 miles of Kaukauna, WI, to facilitate in-office training.

About the Role: As a Night Shift Customer Service Representative, you'll be responsible for:

• Scheduling, assigning, and monitoring loads using TruckMate or similar Transportation Management Systems (TMS)
• Communicating with drivers and driver managers to align schedules and priorities
• Monitoring load progress to ensure on-time pickup and delivery
• Addressing customer and driver concerns with professionalism and clarity
• Balancing the needs of drivers, dispatchers, and customers to ensure smooth night operations
• Maintaining accurate records and inputting updates within our systems

What We're Looking For

• Prior experience in a transportation, dispatch, or logistics support role
• Familiarity with TruckMate or similar TMS (a strong plus)
• Excellent written and verbal communication skills
• Strong attention to detail and multitasking abilities
• Ability to stay organized and focused during overnight hours
• Tech-savvy, self-motivated, and comfortable working independently
• Must be located in the U.S. and authorized to work in the U.S.

Why You'll Love Working With Us

• 100% remote position – work from home and enjoy a better work-life balance
• Stable hours – consistent 3rd shift schedule, Sunday through Thursday
• Supportive team culture and responsive leadership
• Opportunity to grow with a company that values your contribution
• Make a real impact in a mission-critical role

What We Offer

• Competitive hourly rate: $20.00 - $23.00 per hour
• Full-time position with expected hours of 40 per week
• Comprehensive benefits package, including:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Ready to Apply? Click the link below to submit your application and join our team of dedicated professionals!

Apply To This Job