Remote Call Center Agent - Full Time Opportunity

Join Our Team and Make a Difference in Customer Experience

We're seeking a highly skilled and empathetic Remote Call Center Agent to join our team at American Water, the largest regulated water and wastewater utility company in the United States. As a Remote Call Center Agent, you will play a vital role in delivering exceptional customer service, addressing customer concerns, and providing solutions to our valued customers.

Role Overview

• Location: Remote (must live within 2 hours of our office in Camden, New Jersey)
• Start Date: Immediate openings available (training class begins on December 2nd, 2024)
• Compensation: Competitive salary and comprehensive benefits package
• Company: American Water, a company committed to diversity, equity, and inclusion

As a Remote Call Center Agent, you will be responsible for responding to customer inquiries, addressing concerns, and providing exceptional service via telephone, correspondence, and other customer service channels. You will work in a fast-paced, dynamic environment, handling inbound calls, clarifying customer needs, and resolving issues efficiently and completely.

Key Responsibilities

• Respond to customer inquiries with courtesy and professionalism
• Address customer concerns and resolve issues efficiently and completely
• Provide exceptional service to customers, meeting or exceeding business expectations
• Handle difficult calls and avoid escalation whenever possible
• Enter call notes into customer records and maintain a high level of application, process, and water and wastewater utility knowledge
• Continuously improve call handling skills, systems knowledge, and communications skills to enhance customer service levels

Requirements

• 2+ years of experience in a related business environment and customer service
• High school diploma or state-recognized Educational Equivalency Certificate
• Demonstrated problem-solving and decision-making skills
• Excellent customer service and team orientation
• Strong organizational and communication skills
• Proficient typing and personal computing skills

What We Offer

• Competitive salary and comprehensive benefits package
• Opportunities for professional growth and development
• A dynamic and inclusive work environment
• Flexible remote work arrangement
• A company committed to diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual with a strong work ethic and excellent communication skills, we encourage you to apply for this exciting opportunity. Submit your application today and join our team of dedicated professionals who are passionate about delivering exceptional customer service and making a difference in our communities.