Remote Call Center Representative (Maryland Residents) - Unlock Your Potential in a Dynamic and Supportive Environment

Join our team as a Remote Call Center Representative and embark on a rewarding journey of growth, learning, and making a difference in the lives of others. As a valued member of our team, you will have the opportunity to work from the comfort of your own home, with a flexible and hybrid remote arrangement that prioritizes your work-life balance. Our company, ATHENA Consulting, is an award-winning staffing firm dedicated to serving state and local governments, with a mission to make lives better through exceptional customer service, accountability, and a commitment to excellence.

We are seeking a highly skilled and motivated individual to fill the role of Tier 1 Customer Service Representative, where you will provide top-notch support to Medicaid recipients, assisting them in enrolling in health insurance benefits and addressing their questions and concerns. As a successful candidate, you will have the opportunity to work in a fast-paced, high-volume call center environment, with a competitive hourly rate of $16.63 and a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and more.

What sets us apart?

• Retention Bonus Program: earn up to $600 after 180 days
• Referral Bonus: earn up to $375 after 90 days
• Regularly scheduled hours and internal promotion opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching and generous employer contributions
• Easy-to-use employee self-serve HR portal and pet insurance

Responsibilities and Requirements

• Provide exceptional customer service to Medicaid recipients, addressing their questions and concerns in a professional and empathetic manner
• Work in a fast-paced, high-volume call center environment, with a strong focus on quality and productivity
• Meet or exceed performance metrics, including call handling time, customer satisfaction, and quality standards
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• 1-3 years of relevant experience in customer service or call center operations
• High school diploma or equivalent required; Associate degree or higher preferred
• Proficient in Microsoft Office Suite and ability to learn new software applications
• Excellent communication, organizational, and problem-solving skills
• Ability to work in a remote environment, with a reliable internet connection and necessary equipment (BYOD)

Technical Requirements

• Computer Operating System: Windows 10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5), or newer
• 16 GB of available RAM and 256 GB of available storage
• USB plug-and-play wired headset with microphone and noise suppression
• Internet speed: minimum 25 Mbps download and 5 Mbps upload

How to Apply

If you are a motivated and customer-focused individual, with a passion for making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss the next steps.

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