Senior Manager, Partner Services and Support - Unlock Your Potential in a Dynamic Leadership Role

Join our team as a Senior Manager, Partner Services and Support, and embark on a career-defining journey! We are seeking an exceptional leader to drive our department's objectives forward, offering a unique opportunity to work in a remote setting with a competitive salary and comprehensive benefits package. If you possess a strong and diverse skillset, with a passion for excellence and a track record of thriving in interdisciplinary environments, we invite you to apply.

Located in San Antonio, Texas, United States; Santa Monica, California, United States; Burbank, California, United States; or Glendale, California, United States, this role offers a fantastic work environment and the chance to make a lasting impact.

Job Summary:

As our Senior Manager, Partner Management Services and Support, you will play a vital role in driving our department's success. This comprehensive position encompasses a wide range of vendor management tasks, including contract negotiations, financial oversight, and performance evaluation. Your expertise in project and vendor management, combined with your financial acumen, will be instrumental in navigating the complexities of this dynamic role.

Key Responsibilities:

• Contract Management: Examine, negotiate, and administer contracts with Business Process Outsourcing (BPO) partners, ensuring advantageous terms, adherence to corporate guidelines, and risk reduction.
• Financial Oversight: Manage and negotiate BPO-related expenditures, aligning with fiscal plans and objectives, while exploring avenues for cost reduction.
• Process Management: Develop and maintain consistent global processes, SOG's, and associated tools.
• Global Headcount Oversight: Supervise global headcount procedures in collaboration with the partner operations team.
• Invoice Processing: Validate and authorize invoice payments, reconcile with labor hours, and guarantee prompt and precise processing.
• Risk Assessment: Identify and address potential vendor-related risks, formulating and executing strategies to mitigate them.
• Performance Analysis: Leverage existing reports to pinpoint performance and SLA discrepancies, assessing operations between partner teams and providing business-critical insights to optimize operations.
• Interdepartmental Cooperation: Collaborate with departments such as Procurement, Legal, Finance, and Operations to align vendor strategies and ensure seamless communication.

Qualifications:

• Educational Background: Bachelor's degree in Business Administration, Finance, Management, or a related discipline required; advanced degree (MBA) advantageous.
• Professional Experience: Minimum 8 years in contact center operations, project management, and/or vendor management, with at least 3 years in a leadership capacity.
• Vendor Relations Expertise: Demonstrated ability in handling intricate vendor partnerships, adept at contract negotiations, and proficient in expenditure management.
• Industry Knowledge: Thorough understanding of vendor management principles, contract administration, and financial compliance necessary.
• Communication Skills: Exceptional abilities in communication, negotiation, and interpersonal relations crucial.

What We Offer:

A competitive salary range of $124,900 to $167,600 per year in Los Angeles, CA, and $118,900 to $159,900 in San Antonio, TX, with the potential for a bonus and/or long-term incentive units. Our comprehensive benefits package includes medical, financial, and other benefits.

We Encourage You to Apply!

Even if you don't feel like a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.

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