Job Title: Senior System Engineer - Transform Digital Experiences

Job Description:

Join our innovative team as a Senior System Engineer and play a key role in redefining connectivity and transforming how the world shares stories and experiences. As a seasoned engineering expert, you will lead the delivery of cutting-edge technology solutions, drive design decisions, and ensure the reliability and performance of our applications and services.

Key Responsibilities:

• Provide 24x7 Tier 1 support for agent-facing applications, including Salesforce, Salesforce Marketing Cloud, Mulesoft, and OPUS
• Manage escalated issues, incidents, and outages, and drive prompt resolution
• Develop and maintain technical knowledge-base, run books, and observability tools for proactive incident detection and problem-solving
• Collaborate with cross-functional teams, including Release Management, Product Development, and Tier 2 SRE teams, to ensure seamless knowledge transfer and risk mitigation
• Optimize the overall T1 on-call process and incident response workflow, including alert rules, communication methods, and incident response plans
• Provide technical leadership, guidance, and mentorship to junior team members, with excellent communication and presentation skills

Requirements:

• Bachelor's degree in Computer Science or Engineering, or a related field
• 5+ years of demonstrated leadership experience building cross-organizational consensus and managing high-performing teams
• 5+ years of experience with Incident Management, Incident response, and managing Tier 1 Production Operations teams
• Strong technical background with understanding and/or experience in software development, web technologies, and customer communications
• Proficiency in Salesforce Development (Apex, Visual Force, Lightning), Salesforce Sales Cloud & Service Cloud, Mulesoft, Dynatrace, and ELK (Elastic, Logstash, Kibana) for monitoring and logging

What We Offer:

• Competitive salary range: $130,700.00 - $196,100.00 USD Annual
• Comprehensive benefits package, including Medical/Dental/Vision coverage, 401(k) plan, Tuition reimbursement program, and Paid Time Off and Holidays
• Opportunities for career growth and professional development in a dynamic and innovative environment
• Collaborative and diverse team with a culture of innovation and customer focus

How to Apply:

If you are a motivated and experienced Senior System Engineer looking to transform digital experiences, please apply today and join our team of innovators.