Remote Sr. Technology Analyst - $27-$35/Hour

Join our team at Southwest Airlines as a Remote Sr. Technology Analyst and enjoy the freedom and flexibility of working from anywhere! As a key member of our team, you will play a crucial role in driving success through your strong and diverse skillset in business analysis, process modeling, and technical expertise. With a competitive salary of $27-$35/hour and comprehensive benefits, this is an opportunity you won't want to miss.

Job Description

As a Sr. Technology Analyst, you will be responsible for conducting requirements analysis to deliver high-quality solutions in our Customer Salesforce Program. You will provide consultative services, products, and analysis resources for Southwest's Customer use cases of Salesforce, working closely with teams in Customer Service and Support, Customer Experience and Loyalty, Digital, and various Technology partners. Your expertise will ensure that solutions are aligned with stated requirements and adhere to departmental standards.

Key Responsibilities

• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
• Collaborate with other Technology Colleagues to provide guidance or solutions within their area of expertise
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and seek out and capitalize on opportunities to achieve more or to improve
• Estimate effort and value for solutions
• Apply business solutions with broad-level knowledge of technology platforms/models

Requirements

• Advanced knowledge of business analysis, process modeling, and technical expertise
• Relevant experience in Salesforce technology (specifically Service Cloud, Experience Cloud, and Einstein) is highly preferred
• Advanced knowledge of technical environments
• Advanced knowledge of software development approaches
• Skilled in excellent partnering, communication, and negotiation in working with different Teams and/or external partners
• Ability to analyze large, complex, or unknown Business or technical problems, articulating the problem or root cause, and translating the analysis into practical solution proposals

Education and Experience

• Required: High School Diploma or GED
• Required: Bachelor's degree in Business, Engineering, Computer Science, or Information Systems or related field; or equivalent traditional training
• Required: Advanced experience, trained and concentrated knowledge in information technology (IT) operations, software, systems/programming development, or another IT-related field

What We Offer

• Competitive salary of $27-$35/hour
• Comprehensive benefits
• Opportunity to work remotely with a dynamic and growing team
• Professional development and growth opportunities

How to Apply

If you are a motivated and talented individual with a passion for technology and analysis, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding and challenging career with Southwest Airlines.