Sr. Program & Project Management Analyst - Remote Opportunity

Join Our Team and Drive Innovation in IVR/IP Telephony Projects

We're seeking a highly skilled and experienced Sr. Program & Project Management Analyst to join our team at Verizon. As a key player in our organization, you will be responsible for managing and coordinating the delivery of IVR/IP Telephony projects and initiatives, ensuring seamless execution and exceptional customer experience.

Key Responsibilities:

• Lead and manage innovative new product projects from start to finish, ensuring timely and within-budget delivery
• Develop and analyze project plans, assessing issues, risks, opportunities, and potential impact on meeting program goals and objectives
• Collaborate with Federal customers, Verizon teams, and vendors to deliver projects, providing critical liaison and ensuring effective communication
• Plan, anticipate issues, and adjust to meet objectives, driving the project forward and keeping team members on track
• Track bugs and fixes in the development and testing phase, detailing all phases of the project, including meeting minutes, metrics, and reporting

Requirements:

• Bachelor's degree or 4+ years of work experience
• 3+ years of relevant work experience in program and project management
• Experience with Genesys Cloud CX and Broadworks IP Telephony
• Knowledge of IVR/IP Telephony services and systems, development methods, procedures, standards, and techniques

Preferred Qualifications:

• Managed programs and/or user experience design
• Technical field experience supporting Genesys CX and Broadworks
• Exceptional organizational and time management skills
• Customer service experience with internal and external clients
• Ability to translate complex ideas into relevant and understood concepts for various functions and levels
• Working knowledge of call routing strategies and migration/porting of Toll-Free numbers

What We Offer:

• Competitive salary and benefits package
• Remote work opportunity with occasional in-person trainings and meetings
• Collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
• Opportunities for professional growth and development
• Diverse and dynamic team with a passion for innovation and customer satisfaction

How to Apply:

If you're a motivated and experienced program and project management professional looking for a new challenge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.