Client Relationship Owner, Healthcare Software Group - Remote

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Huron is seeking individuals with a passion for building strong client relationships and solving complex business problems. Our Client Relationship Owners (CRO’s) come from diverse backgrounds and have an immediate opportunity to lead, innovate, and make a lasting impact for our clients. As a Client Relationship Owner, you build strong rapport with stakeholders in your portfolio, remotely working with them to define and prioritize requests and act as a trusted technical adviser for functional solution designs that meet evolving business needs over time.

Responsibilities

Of a Client Relationship Owner Include The Following

• Translates functional business requirements into technical solutions. This individual can have indepth, detailed, value add conversations with client business leaders about their needs and with technical resources when discussing technical solution design. This includes real time translating between these two groups of people.
• Leads calls, sets and guides agenda holding a variety of participants accountable to various deliverables and timetables. Independently drives client initiatives forward ensuring completion of previously agreed upon promises. Drives clarity of ownership, next steps and timelines in ambiguous situations, coordinating work efforts across varied groups. Works collaborative across stakeholder groups to analyze complex business problems and thinks critically to identify solutions. Proactively highlights risk and establishes contingency plans to address them. Sets clear expectations with team for meeting objectives.
• Cultivates and maintains ownership of client relationships as a trusted adviser. Demonstrates ability to establish relationships with external stakeholders at the manager, director and executive level, taking ownership for client satisfaction. Consistently demonstrates excellent judgment and emotional intelligence in handling complex interactions with internal and external stakeholders. Anticipates client needs and delivers consistent and exceptional service.

You will be part of a dynamic team focused not only on the needs of the client, but also on offering you opportunities that align with your interests. We want to support you as you pursue your professional development objectives. We pride ourselves on our inclusive company culture and the quality of talent within our organization. The variety of backgrounds on our teams are what make our solutions successful and pushes our employees to be creative and innovative in their approach. You will work with an incredibly bright, diverse, and talented group of people. We hold ourselves to the highest standards of professionalism in order to meet the high expectations of both our clients and ourselves. At Huron you will make a positive difference and achieve your potential. Join Huron’s premier Healthcare Software team and be prepared to make a difference fast!

• 3 – 5 years of previous experience in a technical account management role. Candidate should have exposure in the fulfillment of technical work for a portfolio of clients or for 3-5 simultaneous engagements.
• 3+ years of experience within support, implementation, consulting, or related customer-service position.
• Previous experiences managing formal or informal project plans
• Healthcare and revenue cycle knowledge preferred.
• Basic understanding of relational database architectures and tools. Practical experience using SQL Server and T-SQL is preferred.
• Basic skills using Microsoft business products are required (Excel, Word, PowerPoint, Visio, Windows, SharePoint)

The estimated base salary range for this job is $95,000 - $130,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $106,400 - $153,400 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Senior Associate Country United States of America Apply tot his job Apply To this Job