Legal Records Associate @ SPS

Job Title: Legal Records Associate Reports To: The Legal Records Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Legal Records Associate provides exceptional office and records maintenance onsite. This position oversees the security, inputting/outputting, preservation, organization, and retrieval of legal records, documents, and files for a legal entity. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Evaluates current active records system for compliance by taking inventories and reviewing information retrieval needs. Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the firm's records and prompt assistance. Coordinates information creation, receipt, storage retrieval, and disposition. Ensures security and preservation of records in records centers and inactive records. Works with departments on special information research and retrieval projects to ensure that all information needs are met. Ensures application of retention schedules to inactive records. Answer verbal, telephone, written, and e-mail inquiries, regarding records requests in an efficient manner Prepare new files within the records system guidelines Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. Manages outgoing mail/package transactions. Notifies employees upon receipt of inbound deliveries. Submit work orders for certain requests. Maintains the Business Service Center area in a neat and orderly fashion. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service… Apply To This Job