Community Team Lead

Who We Are: We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, Creative, and Web Development. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

• **Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Community Team Lead centers around cultivating, managing, and expanding our community managers' capabilities. A primary element of the role is the management of team plate capacities, ensuring optimal resource allocation for effective workload management. Collaborating closely with the community management team, the average day involves strategizing and implementing growth initiatives tailored to each manager's strengths. The afternoon is dedicated to cross-channel integration discussions, exploring innovative ideas to seamlessly integrate community management across various platforms. The day concludes with a team-focused meeting, emphasizing skill development, celebrating achievements, and setting the course for continual innovation and cross-channel synergy. This focused routine ensures a strategic approach to team management, plate capacity planning, and pioneering new avenues for community engagement.

Responsibilities:

• Employ AI technologies to enhance and optimize business processes.
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department.
• Team Leadership: Lead and manage a team of local community managers, providing guidance, support, and fostering a collaborative work environment.
• Workflow Optimization: Develop and implement systems to track and monitor community management workflows, ensuring efficiency and effectiveness.
• Innovative Ideation: Proactively contribute creative and innovative ideas to enhance the community management program, driving product innovation.
• Cross-Department Collaboration: Collaborate with social strategists and other departments to seamlessly integrate community management into deliverables and initiatives.
• Platform Oversight: Oversee community management activities on various platforms, including Meta, TikTok, YouTube, X, and Reddit.
• Professional Development: Provide guidance and support to team members, encouraging their professional growth and skill development.
• Strategic Planning: Actively participate in strategic planning sessions to contribute to the overall success of the social team and community management program.

Role Requirements:

• Team Management Experience: Experience in successfully managing a team of at least three individuals in a dynamic work environment.
• Community Management Expertise: Demonstrated expertise in community management with a focus on platforms such as Meta, TikTok, YouTube, X, and Reddit.
• Workflow Optimization Skills: Strong organizational skills with a track record of creating and implementing systems to optimize workflow efficiency.
• Adaptability: Ability to thrive in a fast-paced and dynamic work environment, adapting to changing priorities and deadlines.
• Communication and Leadership: Excellent communication skills with the ability to lead and inspire a team, providing clear guidance and support.
• Results-Driven: A track record of achieving superior results in community management, with a focus on measurable outcomes and program success.

Key Performance Indicators (KPIs)

• Workflow Efficiency: Volume of accounts community managers can own (goal = 5 clients).
• Average Response Rate.
• Cross-Department Integration: Revenue driven from cross-department implementation of community management effort.

Most Important Things (MITs)

• Hit RPE success metric across all Community Managers.
• Responsible for ideation, development, and management of channel initiatives (can execute on 100% of dept deliverables).
• Works autonomously on program offering, with a focus on growth and quality.

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at [email protected] before taking any further action in relation to the correspondence. Apply tot his job