Customer Success Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for a Customer Success Manager – EES Verification Fulfillment. You’ll help shape a new business at Experian and help to lead market reach of new and existing products in this space.

As the ideal candidate, you’ll need to be prioritize opportunities and have a desire for accomplishment. Be a world class problem solver, working across functional units to ensure success. The ability to raise issues before they turn into problems is critical. You also bring creative and strategic solutions to the table to help solve complex problems and is someone who is a change agent to evolve processes and challenge current thinking. You will report to the Customer Success Lead.

You are

• Collaborative – partnering skills including with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Creative and Curious –challenge traditional approaches, inquisitive with a interest in looking for new opportunities
• Determined and Disciplined – optimistic about what can be; persistent, looks for high levels of activity; demonstrate a fierce commitment to challenging status quo

What you’ll do

• Ensure client adoption and optimization of the Verification Fulfillment solution
• Consult with clients on best VOE practices to achieve results
• Identify concerns by working the clients
• Coordinate internal support resources to solve identified concerns
• Cross-collaborate with Sales, Implementation, Solutions, Product, and Data Operations to ensure our service and delivery delivers on 100% client commitments
• Be a client advocate
• Surface new product features to remain competitive in the market
• Collaborate with other leaders on this multi-year, major strategic initiative to build a new business
• Manage a large enterprise-level project consisting of multiple teams internal and external
• Influence teams, including senior executives
• Manage risk in a thoughtful, wise, and logical manner
• Provide leadership to align technology with goals
• Lead meetings with partners to discuss program status and goals and resolve open issues
• Demonstrate comfort initiating/engaging in difficult conversations
• Grasp new technologies and learning a new business

Qualifications

Qualifications

• Must be able to handle multiple tasks, prioritize multiple work items.
• Must remain flexible and be comfortable with ambiguity within a constantly changing environment.
• 3+ years of experience managing transformative projects
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings
• Can expect and navigate obstacles
• You can interpret data and present professional content to team members

Additional Information

Perks

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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