IT Support Specialist – United States

ABOUT US At Vida, we help people get better — and we’re helping the healthcare system get better, too. Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers — like Prescribers, Registered Dietitians, Therapists and Health Coaches — through an easy-to-use app. We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress. By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees to live their healthiest lives. Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered. As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. These operations include equipment provisioning, user access management and endpoint maintenance. Responsibilities:

• Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests.
• Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies.
• Enforce IT security policies by assisting with access control management, device security compliance and responding to security-related inquiries.
• Contribute to larger IT projects to improve our end-user experience.
• Investigate new systems and services that can make our organization more efficient and secure.
• Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis.

Qualifications:

• 2-4 years of experience in a tier 1 IT helpdesk or similar role.
• In-depth knowledge of provisioning, monitoring and supporting MacBook and Chromebook devices.
• Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji.
• Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls.
• Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.
• Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.
• Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset.
• Eastern time zone preferred.

$80,000 – $90,000 a year Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral. Apply Job! Apply to this Job