Virtual Customer Service Assistant - Now Hiring
Responsive recruiter THE OPPORTUNITY If you're looking for a part-time, flexible, and 100% remote opportunity - and you're excited to join a talented team of fitness professionals - this position could be a great fit for you! We are currently hiring Virtual Customer Service Assistants. Responsibilities to include: Management Customer Service Support
- Regular client interfacing (via phone)
- Email management (checking/organizing communication with clients)
- Calendar management (communication with management team during month for specific date-oriented tasks)
Operations Support
- Creating/executing/maintaining standard operating procedures, workflows, and processes
- Admin tasks associated with CRM software
KEY ATTRIBUTES
- Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations
- Professional and friendly demeanor
- Communication with management team to ensure all tasks are met
- Detail-oriented, but able to work efficiently with minimal errors
- Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
- Tech-savvy, eager, and quick to learn new technology
- Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
- Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information
- Cope well with ambiguity and changes in direction as solutions are developed
- Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude
QUALIFICATIONS
- Bachelor's degree preferred
- Experience working remotely preferred
- Available to complete work, take video calls, etc. during business hours Monday - Friday
- At least 10 hours/week of availability
- Previous experience managing multiple clients, accounts, and projects preferred
- Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
- A fast and reliable internet connection
- Smartphone with email capabilities and the ability to download various apps
- Preference to candidates proficient in common online programs/software used by small business owners.
- **We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time
ADDITIONAL INFORMATION
- Employee position
- Remote position
This is a remote position. Compensation: $12.00 - $15.00 per hour Founded in 2003, Snap Fitness is a fast-growing, world-wide provider of compact, state-of-the-art 24/7 fitness centers. Snap is a fast, convenient, and affordable workout alternative to over-sized, over-priced, and over-crowded health clubs. We feature 24/7 access to cardio and strength-training equipment that truly sets industry standards. With progressive, member-friendly policies that include the elimination of contracts, an ability to freeze memberships for up to three months annually, and the freedom to use any Snap Fitness club in North America, our club represents one of the best high-growth employment choices for today's fitness-oriented job seeker. Ready to join the supportive Snap Fitness team? We are always posting new job opportunities at our clubs across the country. As a Snap Fitness team member, you'll make a difference in people's lives every day. If you want a job where you can inspire others and help them achieve their health and fitness goals, you've come to the right place. We're looking for outgoing, passionate leaders to join our team! Responsive recruiter THE OPPORTUNITY If you're looking for a part-time, flexible, and 100% remote opportunity - and you're excited to join a talented team of fitness professionals - this position could be a great fit for you! We are currently hiring Virtual Customer Service Assistants. Responsibilities to include: Management Customer Service Support
- Regular client interfacing (via phone)
- Email management (checking/organizing communication with clients)
- Calendar management (communication with management team during month for specific date-oriented tasks)
Operations Support
- Creating/executing/maintaining standard operating procedures, workflows, and processes
- Admin tasks associated with CRM software
KEY ATTRIBUTES
- Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations
- Professional and friendly demeanor
- Communication with management team to ensure all tasks are met
- Detail-oriented, but able to work efficiently with minimal errors
- Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
- Tech-savvy, eager, and quick to learn new technology
- Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
- Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information
- Cope well with ambiguity and changes in direction as solutions are developed
- Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude
QUALIFICATIONS
- Bachelor's degree preferred
- Experience working remotely preferred
- Available to complete work, take video calls, etc. during business hours Monday - Friday
- At least 10 hours/week of availability
- Previous experience managing multiple clients, accounts, and projects preferred
- Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
- A fast and reliable internet connection
- Smartphone with email capabilities and the ability to download various apps
- Preference to candidates proficient in common online programs/software used by small business owners.
- **We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time
ADDITIONAL INFORMATION
- Employee position
- Remote position
This is a remote position. Compensation: $12.00 - $15.00 per hour Founded in 2003, Snap Fitness is a fast-growing, world-wide provider of compact, state-of-the-art 24/7 fitness centers. Snap is a fast, convenient, and affordable workout alternative to over-sized, over-priced, and over-crowded health clubs. We feature 24/7 access to cardio and strength-training equipment that truly sets industry standards. With progressive, member-friendly policies that include the elimination of contracts, an ability to freeze memberships for up to three months annually, and the freedom to use any Snap Fitness club in North America, our club represents one of the best high-growth employment choices for today's fitness-oriented job seeker. Ready to join the supportive Snap Fitness team? We are always posting new job opportunities at our clubs across the country. As a Snap Fitness team member, you'll make a difference in people's lives every day. If you want a job where you can inspire others and help them achieve their health and fitness goals, you've come to the right place. We're looking for outgoing, passionate leaders to join our team! Apply Job! Apply to this Job