Fraud Analyst – Call Center Support
Job title: Fraud Analyst – Call Center Support in Overland Park, KS at Sunrise Systems
Company: Sunrise Systems
Job description: Job Title: Fraud Analyst – Call Center Support
Job ID: 25-08351
Location: Overland Park, KS(This role will be hybrid, 3 days office/2 days remote after training is complete.)
Duration: 03 months on W2 contract.Job Description:Seeking a Fraud Analyst with at least 1 year of relevant experience in fraud detection, investigation, or call center environments. The role involves handling inbound calls, validating identity documents, analyzing fraudulent activities, and supporting compliance with fraud policies across various channels.Key Responsibilities:
- Investigate and assess fraud claims
- Authenticate customer identity and validate documents
- Monitor fraud trends and recommend process improvements
- Take phone calls and collaborate with the team via Slack
- Use internal tools and systems to manage fraud cases
- 1+ year experience in fraud, customer service, or call center support
- Strong verbal communication and multitasking skills
- High school diploma or equivalent
- Proficiency in Windows-based computer systems
- Excellent phone etiquette and attention to detail