Customer Service Executive
At LATAM we invite you to elevate every single journey. Do you want to work for this purpose? We are looking for our next Customer Service Executive for our Customer Care area in Miami, who will be responsible for managing customer complaints filed through our internal channels or with advocacy entities and channels, keeping all teams informed of any market updates and liaise closely with the legal team, local entities and related areas with customer contact. ✍️What would be your main challenges?
- Manage, analyze and resolve pre-flight, in-flight and post-flight claims and requests of different kinds, using different tools provided by the company.
- Contacting customers and consumer defense channel entities in the different markets using existing platforms (telephone, email, chats, WhatsApp, defense channel portals, among others).
- Control and follow up on the cases under your care, complying with the expected quality standards.
- Comply with what is described in PIC (Information and Knowledge Portal), LAE files, CICUS, MSP, CUS intranet, reinforcement emails, among others.
- Promote feedback to the different areas in which the failures are detected, after the analysis of the cases and continuous improvement.
What do you need to be our next Customer Service Executive?
- Bachelor’s or Associate Degree in Administration, Logistics, Tourism or related field.
- At least 2 years of previous experience in Customer Service is required.
- MS Office and Google Suite tools.
- Fluency in English and Spanish is required.
- Advanced knowledge of SABRE is required.
- Strong customer orientation, communication and teamwork skills.
- Availability to occasionally work outside of regular hours.
- The candidate must be authorized to work in the United States.
What will you find when you join LATAM?
- Medical benefits.
- 401k retirement plan.
- Vacation days.
- Personal days.
- Travel benefits.
- Sick leave.
In addition… You will be part of an attractive, global and multicultural industry. You will be able to know the world with our Staff Travel benefits. You will be integrated into a dynamic environment, with constant changes and challenges. You will have wide and multiple career development options. Wellness Program that includes a Discount Club with different suppliers, with special prices for LATAM employees on various products and services in different parts of the world. Where and how will you work?
- Work location: Miami, FL.
- Contract type: indefinite, full-time.
- Work mode: remote.
Are you ready to join our team? Apply! Apply Job!