Marketing & Guest (Airbnb) Relations Specialist

About the position The Marketing & Guest Relations Specialist at Ooda Host is a multifaceted role focused on enhancing the company's digital presence, ensuring exceptional guest experiences, and providing executive support. This position is integral to the growth and success of the short-term rental management business, blending marketing strategies with guest communication and operational excellence.

Responsibilities

• Lead digital presence and brand development across social media platforms.

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• Manage Instagram community engagement, responding to comments and crafting personalized messages.

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• Maintain profiles on Google Business, Yelp, and Apple Maps, ensuring content accuracy.

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• Create and manage blog content, producing 2-4 monthly posts on industry insights and property management tips.

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• Handle approximately 35 daily guest messages across 20 properties, ensuring timely responses and high satisfaction rates.

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• Provide real-time guest support during designated shifts, including evenings and weekdays.

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• Assist the CEO with administrative tasks and manage confidential information.

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• Aid in onboarding new properties and maintaining accurate documentation.

Requirements

• Exceptional communication skills (verbal and written).

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• Proficiency in social media management and digital platforms.

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• Detail-oriented with strong multitasking abilities.

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• Ability to work both independently and collaboratively.

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• Experience with Google Workspace tools.

Nice-to-haves

• Experience in the hospitality or property management industry.

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• Familiarity with digital marketing strategies and tools.

Benefits

• Health insurance

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