Field Services Agent - TUS
What makes DHL great? Our People! We know each employee?s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World?s Best Workplace? by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment ? to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today? DHL is currently hiring for aService Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies. Key Responsibilities: ? Provides customer service, sales and operational support for the Service Center ? Answers phone and greets visitors ? Resolves billing problems in relation to the Service Center ? Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments ? Communicates with Sales/Service to resolve customer problems ? Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments ? Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules ? May process or prepare import/export documentation and assist in the customs clearance process in some markets Skills & Qualifications: ? High School Degree or Equivalent required ? Previous experience in customer service/support or related field ? Strong Communication Skills (both oral and written) ? Proficient in Microsoft Office Products (Outlook, Excel, Word) ? Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work Physical Requirements: ? Must be able to lift up to seventy (70) lbs. occasionally ? Must be able to lift forty (40) lbs. frequently ? Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly Employee Benefits & Incentives DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include: ? Competitive Pay ? Bonus/Incentive Programs ? Retirement Savings ? 401K with company match ? myShares - Voluntary plan to buy discounted company shares ? Medical, Dental, Vision, well-being programs ? Tuition Reimbursement ? Generous Paid Time Off ? Starting at 4 Weeks (PT/FT) ? Paid Leave ? Employee Discount Program ? Employee Assistance & Work Life Program ? Outstanding training opportunities DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to [email protected], and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov) Apply Job!