Remote Director of Marketing Operations & Customer Success, Enterprise
Job Overview We are seeking a dynamic and strategic professional to join our team as the Director of Customer Success & Marketing Operations, Enterprise. This vital position is primarily responsible for steering customer success initiatives, outbound marketing strategies, and operational efficiencies for our B2B SaaS offerings. In this fully remote role, you will collaborate with the enterprise sales team and other key departments, including Product, Marketing, and Business Development, to ensure a seamless customer journey from onboarding through ongoing engagement. Your expertise will be instrumental in leveraging tools such as Salesforce, Iterable, and Zapier to enhance workflows and achieve organizational growth. Key Responsibilities Develop and oversee processes for managing partner relationships aimed at achieving revenue targets Lead the comprehensive customer journey to ensure partner engagement, satisfaction, and retention Streamline the onboarding process while providing insights on customer adoption and engagement Establish effective communication channels between the customer success team and partners Cultivate relationships with partner executives to align with business objectives and drive engagement Monitor key performance metrics proactively to maintain partner health Advocate for partners within the organization to ensure their needs are prioritized Manage operational processes using tools like Salesforce, Zapier, and Iterable to improve efficiency Collaborate with the sales team on cross-functional initiatives that support revenue generation Create user support materials, FAQs, and process flows to assist partners with new features Prepare and present monthly business reports to stakeholders, highlighting performance and insights Drive outbound marketing strategies with the marketing team to generate leads and enhance brand visibility Analyze key performance metrics for informed decision-making and strategic improvements Identify new business opportunities from partner requests and collaborate across teams to develop innovative solutions Required Skills Proven leadership experience in managing enterprise-level client relationships Proficiency with CRM tools including Salesforce, Asana, and Google Suite Strong background in marketing and sales enablement strategies Familiarity with operational tools like Zapier and Iterable Excellent communication skills with a focus on prioritization and attention to detail Qualifications BA/BS degree or relevant professional experience Minimum of 4 years managing enterprise-level clients and stakeholders Demonstrated success in leading teams within SaaS or recruiting environments Proven track record of achieving annual revenue growth in SaaS settings Experience with AI tools such as ChatGPT or Google Gemini is preferred
Career Growth Opportunities
This position offers significant potential for career advancement within a fast-paced SaaS environment. You will have the opportunity to lead strategic initiatives while mentoring team members, thereby enhancing your leadership skills and professional development. Company Culture And Values We pride ourselves on fostering a diverse, inclusive, and respectful workplace. Our culture emphasizes collaboration, innovation, and mutual support, creating an environment where diverse perspectives are valued and encouraged.
Compensation
And Benefits Fully remote position based in the U.S. Occasional travel may be required Salary range: (120,000 - )140,000 Comprehensive health benefits and flexible working hours Commitment to diversity, equity, and inclusion initiatives If you are enthusiastic about making a significant impact and driving partner success in a dynamic SaaS environment, we invite you to apply and join our talented team. Employment Type: Full-Time Apply Job!