Customer Support Specialist - Live Chat and Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. In this role with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. You will answer incoming chats and emails from customers who require assistance with... troubleshooting and servicing covered products. This position necessitates critical and technical thinking to effectively assist our customers. Company Culture and Environment The Digital Headhunter fosters a collaborative and supportive work environment where customer service and problem-solving are highly valued. Team members are encouraged to engage in active communication and continuous improvement. Career Growth and Development Opportunities As part of our team, you will have the opportunity to enhance your technical skills and customer service expertise, positioning you for potential career advancements within the organization. Detailed Benefits and Perks Competitive compensation package Opportunities for professional development Supportive work environment focused on team collaboration Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Retirement savings plan options Paid time off and flexible scheduling Why you should apply for this position today This role offers a unique opportunity to make a difference in customers lives by providing essential support and solutions. Joining our team means being part of a dedicated effort to deliver outstanding service and support to our clients, ultimately enhancing their experience with Universal Technical Services. Skills Excellent written and verbal communication skills Strong problem-solving abilities and critical thinking Proficiency in using chat and email platforms for customer interaction Technical aptitude for troubleshooting products Ability to work independently and as part of a team Responsibilities Respond promptly to incoming chats and emails from customers Identify customer needs and provide appropriate solutions Troubleshoot issues related to covered products Maintain accurate records of customer interactions Collaborate with team members to improve service quality Qualifications Previous experience in customer service or technical support preferred Strong interpersonal skills and customer-oriented mindset Ability to adapt to new technologies and processes Education Requirements High school diploma or equivalent Education Requirements Credential Category General Education Experience Requirements Experience in a customer service role is preferred, especially in a technical environment. Why work in Creve Coeur, MO Creve Coeur, MO, offers a welcoming community with access to a variety of amenities, including parks, shopping centers, and excellent schools. The area promotes a balanced lifestyle, providing both professional and personal growth opportunities while being conveniently located near major metropolitan attractions Apply Job!