Business Customer Support Representative - Remote (Footprint)

Business Customer Support Representative - Remote (Footprint) Job Category : Customer Service Requisition Number : BUSIN007787 Apply now • Posted : September 13, 2024 • Full-Time • Remote Locations Showing 1 location Remote Indiana, USA Remote North Carolina, USA Remote Texas, USA Remote Missouri, USA Our Business Customer Support associates are the voice of Metronet for our business customers. This is an in-bound call center position where you will be answering questions related to billing issues and/or general questions regarding our business services. This is a customer service-focused position where it is necessary to retain information and follow up with customers when needed. A successful candidate would have that customer service mindset as well as strong verbal communication skills, time management skills, and the ability to work efficiently and effectively multi-task in a fast-paced, high-volume call center environment. ESSENTIAL JOB FUNCTIONS: • Answers business... customer/client requests or inquiries concerning services and products and reports problem areas. • Utilizes various systems and tools to assist and service customers. • Maintains up-to-date working knowledge of all company products, services, and promotions. • Makes system recommendations based on customers' equipment specifications in accordance with customer’s needs. • Determines customer billing issues and provides solutions based on customer inquiries. • All other duties as assigned. JOB QUALIFICATIONS AND REQUIREMENTS: • High school Diploma or GED required; associate degree preferred. • At least 1+ year of related experience in a high-volume call center environment. • Must be detail-oriented with a strong ability to follow procedures. • Solid problem-solving skills with excellent verbal and written communication skills required. • Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies. WHAT WE OFFER An opportunity to fuel your passions. We offer a full benefits package, including Health, Vision, Dental, with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly! Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran Join us and find out what it means to love your career! At Metronet , we are the nation’s largest independently owned 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states. We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities, and skill development. #J-18808-Ljbffr Apply Job!