Virtual Assistant for Lively Properties (Airbnb Management) - Contract to Hire

Job Description: Lively Properties is seeking a highly organised and proactive Virtual Assistant (VA) to join our dynamic team. As a VA for Lively Properties, you will play a crucial role in ensuring smooth operations, supporting guest communications, and managing various administrative tasks. Our ideal candidate is detail-oriented, has excellent communication skills, and is experienced in the... short-term rental or hospitality industry. Responsibilities: Guest Communication: Manage and respond to guest inquiries promptly and professionally via email, and messaging platforms. Provide accurate information and assist with booking confirmations, check-in/check-out processes, and other guest-related needs. Maintenance Coordination: Coordinate maintenance requests and tasks with our operations team, cleaners, and contractors using our maintenance software, Breezeway. Ensure timely and efficient resolution of any property issues. Booking Management: Assist in managing reservations across various platforms, including Guesty and Airbnb. Update property listings, manage calendar availability, and process guest payments. Administrative Support: Handle general administrative tasks such as data entry, document management, and email correspondence. Assist with owner statements, financial summaries, and other reporting tasks. Team Collaboration: Work closely with property managers, cleaners, and other team members to ensure seamless operations and high guest satisfaction. Task Management: Maintain a daily task list and ensure all tasks are completed promptly. Update the team on task progress and any issues that may arise. Requirements: - Proven experience as a Virtual Assistant or in a similar role, preferably in the short-term rental or hospitality industry. - Proficiency in using property management systems like Guesty and maintenance software like Breezeway. - Strong organizational skills with the ability to multitask and manage time effectively. - Excellent written and verbal communication skills in English. Familiarity with social media platforms and basic marketing principles. - Ability to work independently and proactively solve problems. High attention to detail and a commitment to providing exceptional service. - Availability to work in the time zone of Victoria, Australia, and flexibility to adapt to varying hours as needed. Preferred Qualifications: - Experience with Airbnb or other short-term rental platforms. - Knowledge of the local area (Victoria, Australia) and its attractions. - Basic graphic design skills for creating marketing materials. Benefits: - Competitive hourly rate. - Flexible working hours and the ability to work remotely. - Opportunity to grow with a rapidly expanding company. - Collaborative and supportive team environment. How to Apply: If you are passionate about providing excellent service and thrive in a fast-paced environment, we would love to hear from you. Please submit your resume along with a brief cover letter outlining your relevant experience and why you would be a great fit for Lively Properties. We look forward to your application Apply Job!