[Remote] Collections Representative
Note: The job is a remote job and is open to candidates in USA. Terminix, a member of the Rentokil family, is a global leader in Pest Control and other services. They are seeking a Collections Representative responsible for assisting the collections team with account management, customer inquiries, and payment plans.
Responsibilities
- Handle telephone collections on past due accounts receivables
- Implement and monitor payment plans
- Responsible for call handling and chargebacks
- Responsible for quality assurance monitoring
- Assist with special requests for both internal and external customers
- Contact customers as needed in an effort to resolve account issues
- Document activity and maintain follow up on all accounts
- Respond to customer AR calls with regards to account inquiries
- Provide documentation to customers requesting invoices, statements, etc
Skills
- Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
- Knowledge of billing procedures and collections techniques
- Must have knowledge of collections and ability to work in a fast-paced environment
- Must be proficient in Microsoft Office (Word, Excel, etc.)
- Have a working knowledge of FDCPA and GLB Privacy Act
- Strong communication and interpersonal skills
- Strong attention to detail and high level of accuracy
- Ability to maintain a high level of confidentiality and professionalism
- Excellent organizational skills
- Be able to work as a team and independently
- Must be comfortable working with set goals and KPIs
- Ability to produce results in a fast-paced and challenging environment
- Display critical thinking skills with the ability to 'think outside the box'
- High School Diploma OR GED required
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview