[Remote] Staff Desktop Systems Administrator
Note: The job is a remote job and is open to candidates in USA. Nektar Therapeutics is seeking a Staff Desktop Systems Administrator to provide advanced technical support and manage endpoint administration in a Microsoft environment. The role involves diagnosing complex issues, maintaining security standards, and leading IT projects to enhance productivity and service delivery.
Responsibilities
- Serve as the highest escalation point for desktop, laptop, mobile device, and peripheral issues in Nektar’s Microsoft Environment
- Diagnose and resolve complex hardware, software, and network connectivity problems
- Perform root‑cause analysis and implement long‑term corrective actions
- Manage and optimize endpoint management platforms (e.g., Intune, Autopilot)
- Maintain and enforce endpoint security standards, including antivirus, encryption, and compliance policies
- Support Active Directory, Azure AD, and identity‑related services
- Administer collaboration tools such as Microsoft 365, Teams, and Exchange Online
- Assist with network troubleshooting (LAN/WAN/Wi‑Fi/VPN) in partnership with Nektar’s Infrastructure Team
- Develop and maintain documentation, knowledge base articles, and SOPs
- Lead onboarding/offboarding processes, ensuring seamless user provisioning
- Identify opportunities to automate repetitive tasks and improve service delivery
- Lead or contribute to IT projects such as hardware refreshes, security initiatives, cloud migrations, and system upgrades
- Evaluate new technologies and recommend solutions that enhance productivity and security
Skills
- 5–7+ years of experience in desktop support, endpoint administration, or IT systems support
- Expert‑level troubleshooting skills across Windows and IOS Platforms
- Strong experience with endpoint management tools (Intune, Autopilot)
- Solid understanding of Active Directory, Azure AD, Group Policy, and identity management
- Proficiency with Microsoft 365 administration
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with scripting or automation (PowerShell preferred)
- Strong documentation, communication, and customer‑service skills
Benefits
- Annual performance bonus in accordance with the terms of the applicable plan, depending in part on company and individual performance and at the Company’s discretion
- Health Insurance (Medical/Dental/Vision)
- Disability Insurance
- Holiday Pay
- Paid Time Off (PTO)
- 401(k) Match
- Employee Stock Purchase Plan
- Wellness Programs
- Parental Leave Benefits (in accordance with the terms of applicable plans)
Company Overview
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