[Remote] Director of SBU Operations (Financial Services & Capital Markets)

Note: The job is a remote job and is open to candidates in USA. Husch Blackwell LLP is a full-service litigation and business law firm with a commitment to diversity and inclusion. They are seeking a Director of Operations to drive operational excellence and support the strategic growth of the Financial Services & Capital Markets industry group, partnering with SBU leadership and managing various operational functions.

Responsibilities

• Partner with the Managing Director and SBU leadership to implement and execute the SBU’s strategic plan, including business growth, client development, and market positioning initiatives
• Coordinate and report on the implementation of strategic projects, ensuring objectives are met and key results are delivered
• Monitor industry trends and competitive landscape to inform SBU strategy
• Support cross-functional projects that enhance SBU effectiveness
• Identify, design, and implement process improvements to increase efficiency, quality, and consistency across the SBU
• Develop and maintain best practices, policies, and procedures to support operational excellence
• Serve as a liaison between the SBU and firm-wide operations functions (e.g., conflicts, pricing, business intake, integration) as well as other departments (e.g., IT, Business Development, Finance, P&C) to ensure seamless service delivery
• Support the MD on the SBU’s financial performance, including budgeting, forecasting, and variance analysis
• Collaborate with Finance to monitor key performance indicators (KPIs) and provide actionable insights to SBU leadership
• Review attorney requests for write-downs, write-offs, and new business intake to support pricing, profitability, and client-matter management initiatives
• Ensure compliance with firm policies and client requirements
• Partner with SBU leadership on attorney and staff recruitment, onboarding, integration, and talent development
• Collaborate with People Business Partners to facilitate feedback and performance management processes within the SBU, including but not limited to managing improvement plans with underperforming timekeepers
• Monitor workload allocation and utilization; recommend staffing solutions to balance client needs and professional development
• Foster a positive, inclusive, and high-performing team culture
• Prepare and present regular reports and updates to the Managing Director and SBU leadership
• Support business development, client relationship management, and other special projects as assigned

Skills

• Bachelor's degree required
• 8+ years of experience in legal operations, practice management, or professional services leadership
• Strong understanding of law firm economics, attorney workflows, and client service delivery
• Exceptional communication, analytical, and project management skills
• Proven ability to influence and collaborate across functions and levels
• Experience in an AmLaw 100 or similarly complex law firm environment
• Familiarity with legal technology platforms and data analytics tools
• Strategic mindset with a hands-on approach to execution

Benefits

• A discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance
• Medical and dental coverage
• Life insurance
• Short-term and long-term disability insurance
• Pre-tax flexible spending account for certain medical and dependent care expenses
• An employee assistance program
• Paid Time Off
• Paid holidays
• Participation in a retirement plan program after meeting eligibility requirements

Company Overview