Student Customer Service Coordinator – Campus Recreation & Safety Operations (Summer & Academic Year) – arenaflex

About arenaflex

Welcome to arenaflex, a leading public institution renowned for blending a vibrant college atmosphere with world‑class academic and recreational experiences. With campuses spread across multiple locations, arenaflex is dedicated to fostering an inclusive community where students, faculty, and staff thrive together. Our Recreation Center is the heart of campus life, offering state‑of‑the‑art facilities, dynamic programming, and a safe environment for every visitor. As we continue to expand our commitment to safety, wellness, and exceptional service, we invite enthusiastic, service‑oriented students to join our team as a Student Customer Service Coordinator.

Why This Role Matters

At arenaxflex, the Recreation Center is more than a building—it’s a gathering place where friendships form, fitness goals are achieved, and memories are made. The Student Customer Service Coordinator plays a pivotal role in ensuring that every patron feels welcomed, safe, and supported. This position serves as the first point of contact for guests, handles everyday inquiries, assists with special events, and acts as a first responder to any incidents that may arise within the facility.

Position Overview

This fixed‑term, student‑staff position runs from the summer through the academic year, offering a flexible schedule of up to 20 hours per week. You will work under the guidance of the Recreation Center leadership team, collaborating closely with fellow student employees, professional staff, and external partners to maintain a clean, safe, and welcoming environment.

Key Responsibilities

• Patron Interaction: Greet visitors, answer questions, and provide clear directions to facilities, programs, and services.
• Safety & First Aid: Serve as a first responder for accidents, perform CPR, AED usage, and basic first aid; maintain current arenaxflex CPR for the Professional Rescuer, AED, and Standard First Aid certifications (or obtain within 30 days).
• Facility Upkeep: Perform routine cleaning tasks such as trash removal, equipment sanitization, and laundry duties to ensure a hygienic environment.
• Event Support: Assist with set‑up, operation, and breakdown of special events, tournaments, and community gatherings held in the Recreation Center.
• Policy Enforcement: Monitor compliance with arenaxflex facility policies, report violations, and help enforce safety protocols.
• Shift Management: Complete assigned shifts reliably; arrange qualified substitutes when unavailable to guarantee continuous coverage.
• Documentation: Log incidents, maintain accurate records of safety drills, and contribute to post‑incident reports for continuous improvement.
• Team Collaboration: Work closely with other student staff, professional supervisors, and campus safety partners to deliver seamless service.

Minimum Qualifications

• Current certification in arenaxflex CPR for the Professional Rescuer, AED, and Standard First Aid, or willingness to obtain these certifications within the first 30 days of employment.
• Bloodborne Pathogen (BBP) certification obtained within the first 30 days of employment.
• Strong interpersonal skills with a friendly, approachable demeanor.
• Ability to remain calm and effective in emergency situations.
• Commitment to maintaining a clean, safe, and inclusive environment for all patrons.
• Eligibility to work on campus and pass a criminal background check.

Preferred Qualifications

• Previous experience in a customer service or front‑desk role, especially within a recreational or hospitality setting.
• Experience with event coordination or set‑up logistics.
• Familiarity with campus safety protocols and emergency response procedures.
• Demonstrated ability to multitask and prioritize competing responsibilities.
• Strong written and verbal communication skills.

Essential Skills & Competencies

• Communication: Clear, courteous, and professional interaction with a diverse patron base.
• Problem‑Solving: Quick identification of issues and proactive resolution.
• Attention to Detail: Thoroughness in cleaning, safety checks, and documentation.
• Teamwork: Collaborative mindset, willingness to support colleagues and share responsibilities.
• Adaptability: Flexibility to adjust to shifting schedules, event demands, and unexpected incidents.
• Technology Savvy: Basic proficiency with point‑of‑sale systems, scheduling software, and email communication.

Learning & Development Opportunities

arenaxflex is committed to the professional growth of its student employees. In this role, you will receive:

• Comprehensive training on emergency response, facility safety, and customer service excellence.
• Mentorship from seasoned recreation professionals and campus safety officers.
• Opportunities to attend workshops on event planning, conflict resolution, and leadership development.
• Access to arenaxflex’s internal learning portal for certifications, webinars, and skill‑building resources.

Career Path & Advancement

Many of our former student coordinators have transitioned into full‑time positions within arenaxflex’s Recreation Services, Facilities Management, or Campus Safety departments. Demonstrating reliability, leadership, and a passion for service can open doors to supervisory roles, program coordination, and even managerial tracks after graduation.

Work Environment & Culture

At arenaxflex, we celebrate diversity and foster an inclusive atmosphere where every voice is valued. Our Recreation Center is a bustling hub where teamwork, respect, and a shared commitment to safety create a positive experience for all. Highlights of our culture include:

• Inclusive Community: A workplace that embraces individuals of all backgrounds, identities, and abilities.
• Collaborative Spirit: Regular team huddles, open communication channels, and a supportive network of peers.
• Health & Wellness Focus: Complimentary access to fitness facilities, wellness programs, and mental‑health resources.
• Recognition Programs: Employee of the Month awards, service milestones, and appreciation events.

Compensation, Perks & Benefits

While this is a student‑staff position, arenaxflex offers competitive hourly wages in line with campus standards. Additional benefits include:

• Flexible scheduling to accommodate academic commitments.
• Free access to all recreation center amenities during your shift.
• Opportunities for tuition assistance and scholarship programs.
• Professional development funds for certifications and training.
• Campus‑wide discounts on dining, retail, and transportation services.

Application Process

To apply, please submit the following documents through the arenaxflex student employment portal:

• Updated resume or curriculum vitae.
• Cover letter highlighting your interest in customer service, safety, and recreation.
• Proof of current CPR, AED, and First Aid certifications (or a plan to obtain them within 30 days).

All applicants will undergo a criminal background check, and the campus remains a smoke‑ and tobacco‑free environment. arenaxflex participates in the E‑Verify program to confirm employment eligibility.

Commitment to Diversity & Inclusion

arenaxflex is an Equal Opportunity/Affirmative Action employer. We actively encourage applications from minorities, women, protected veterans, individuals with disabilities, and all members of our diverse community. Our arenaxflex Diversity & Inclusion Office works tirelessly to ensure a welcoming environment for every employee and patron.

Join Our Team

If you are enthusiastic about creating a safe, welcoming, and vibrant recreation experience for your peers, we want to hear from you. This role offers a unique blend of customer service, safety responsibility, and event coordination—perfect for students seeking hands‑on experience in hospitality, facilities, or public safety.

Apply today and become an integral part of the arenaxflex family, where your contributions help shape a thriving campus community.